Description We are seeking a highly motivated and detail-oriented Helpdesk Support Specialist to join our growing team. In this role, you will be the first point of contact for our employees, providing exceptional technical support and ensuring a smooth and efficient IT environment. You will be responsible for troubleshooting hardware and software issues, managing user accounts, and supporting a variety of critical applications. Responsibilities: • Provide timely and effective technical support to end-users via tickets, email and in-person while addressing hardware, software, and network issues. • Troubleshoot and resolve technical problems related to Windows and macOS operating systems, including laptops, desktops, and peripherals. • Manage user accounts and access permissions using JumpCloud. • Manage user email and groups using Google WorkSpace. • Support and maintain Atlassian suite applications (e.g., Jira, Confluence), Slack and other company wide applications. • Administer and troubleshoot Zoom Rooms systems, ensuring seamless video conferencing experiences. • Onboard and offboard employees, including setting up new user accounts, configuring hardware, and managing access permissions. Including shipping laptops to new hires and pickup once off boarded. • Manage IT procurement: sourcing, ordering, and inventory management of hardware and software. • Document technical solutions and procedures to build a comprehensive knowledge base. • Maintain accurate records of support requests and resolutions. • Provide training and support to end-users on various software and hardware applications. Desired skills: • Proven experience in a Helpdesk or IT support role. • Strong knowledge of Windows and macOS operating systems. • Experience with troubleshooting hardware and software issues. • Familiarity with JumpCloud and Google WorkSpace for user management. • Experience with Atlassian suite applications (Jira, Confluence). • Knowledge of Zoom Rooms and video conferencing systems. • Proficiency in providing support for Slack. • Excellent problem-solving and analytical skills. • Strong communication and interpersonal skills. • Ability to prioritize and manage multiple tasks effectively. • Excellent organizational and time-management skills. • Ability to work independently and as part of a team. • Experience with IT procurement processes is a plus.