Income Ranges from $50,000 to $85,000. Position is Salary Plus Commission/Bonus base Address: 9617 Ocean Gateway Easton, MD 21601 / Contact 302-648-JOBS (5627) with any questions. Automotive Service Advisor / Service Writer Full-Time / Assistant Service Manager Be the Connection Between Customers and Service Excellence The Hertrich Family of Automobile Dealerships is hiring a motivated, customer-focused Automotive Service Advisor / Service Writer to join our high-performing service team. If you enjoy helping customers, staying busy, and working in a fast-paced, team-driven environment, this is a great opportunity to grow your career. Why Choose Hertrich? • Family-owned and operated dealership group • 24 dealerships | 18 automotive brands | 15 collision centers • Strong community involvement, supporting 90+ local organizations • Long-term stability with room to grow What We Offer: • Extremely competitive salary • Clear pathways into success and career advancement • Medical, Dental, Vision, Life & Disability insurance • Paid vacation, holidays, and personal days • 401(k) with employer match • Employee vehicle purchase discounts What You'll Do: • Greet service customers promptly and professionally • Answer service calls and schedule appointments • Communicate repair needs, estimates, and timelines clearly • Coordinate repair orders with Technicians • Keep customers informed throughout the service process • Recommend additional maintenance or services when appropriate • Maintain accurate service records • Deliver an exceptional customer experience-every visit What We're Looking For: • Customer-focused, energetic, and team-oriented attitude • Prior customer service and/or sales experience required (automotive experience is a plus) • Strong communication skills (English required; Spanish bilingual preferred) • Comfortable using computers and learning dealership software • High School Diploma or GED required • Flexible schedule, including evenings and Saturdays • Valid driver's license with a clean driving record Join a Company That Puts People First At Hertrich, we believe great service starts with great people. If you're ready to grow with a respected, community-focused dealership group, we want to hear from you. Apply today and take the next step in your automotive career! Hertrich Family of Automobile Dealerships is an Equal Opportunity/ Drug-free Employer committed to an inclusive workplace where all employees can thrive.