Operations Technology Person – Level 3 (OTP 3) Join a national quick-service restaurant group as an essential member ensuring technology drives great guest experiences. This advanced technical support role offers the chance to support multiple locations, troubleshoot cutting-edge systems, and play a key part in operational excellence and team development. Benefits & Compensation • Competitive compensation, based on experience • Opportunity to make a significant impact across multiple restaurant locations • Ongoing training and professional development • Collaborative, growth-oriented environment with supportive leadership Operations Technology Person – Level 3 Requirements & Qualifications • 3+ years of IT support experience (QSR or retail industry preferred) • Deep familiarity with POS systems, networking, and restaurant technology • Experience in multi-unit, high-volume environments • Effective at diagnosing and independently resolving complex technical issues • Excellent organizational and communication skills • On-call availability and willingness to travel between locations as needed Operations Technology Person – Level 3 Preferred Background & Skills • Proven experience training or coaching junior technical team members Operations Technology Person – Level 3 Day-to-Day Responsibilities • Serve as the primary escalation point for Level 1 and Level 2 technology support issues • Diagnose and resolve complex problems with POS, kiosks, digital menu boards, networking, and back-office systems • Lead installations, system upgrades, and regular preventative maintenance projects • Monitor system performance, proactively addressing risks to minimize disruptions • Ensure compliance with technology standards and cybersecurity protocols • Analyze technical trends to implement long-term solutions and reduce recurring issues • Coach and mentor OTP 1 and OTP 2 team members to elevate overall team performance • Coordinate vendor and internal IT team escalations to uphold service level agreements This role is ideal for a skilled troubleshooter with a customer-focused mindset who thrives on variety, teamwork, and directly elevating the guest experience. JOB ID: 179951 #post Miguel Sanchez