Upscale Floor Manager We are excited to partner with our client in the search for a dynamic Upscale Floor Manager to lead front-of-house operations and deliver an exceptional guest experience. This leader will oversee daily service execution, elevate hospitality standards, and foster a high-performing team culture in an upscale casual dining environment. The ideal candidate thrives in a fast-paced setting, leads by example, and is passionate about creating memorable dining experiences while driving operational excellence. Key Responsibilities • Oversee and manage daily front-of-house service operations to ensure seamless execution • Develop and implement strategies to enhance guest satisfaction and increase repeat business • Lead, coach, and motivate service professionals to deliver elevated hospitality standards • Monitor service quality, floor efficiency, and guest feedback to drive continuous improvement • Collaborate with senior leadership on business objectives, growth initiatives, and revenue optimization • Ensure compliance with health, safety, and company policies • Manage scheduling, staffing levels, and labor controls to optimize performance Qualifications & Requirements • 3+ years of experience in Upscale Casual Dining or Hospitality Management • Demonstrated leadership experience managing high-performing service teams • Strong analytical, organizational, and problem-solving skills • Excellent communication skills in English (additional languages are a plus) • Ability to thrive in a fast-paced, guest-centric environment • Physical stamina to stand for extended periods and lift up to 50 pounds What’s Offered • Competitive compensation package • Professional development and career advancement opportunities • A collaborative, high-energy, and supportive work environment JOB ID: 178314 #post Bettina Short