Job Title: Restaurant Manager (Customer Experience Focused) Location: Troy, MI Position Summary We are seeking a dedicated and customer-focused Restaurant Manager to lead daily operations and deliver an exceptional dining experience. This role is responsible for ensuring high service standards, developing team members, and maintaining a welcoming, efficient, and profitable restaurant environment. The ideal candidate is a hands-on leader who thrives in a fast-paced setting and is passionate about hospitality. Key Responsibilities Customer Experience • Champion a culture of outstanding guest service and hospitality • Address customer feedback and resolve concerns quickly and professionally • Ensure a consistent, high-quality dining experience for all guests • Monitor service flow and step in to support during peak hours Team Leadership & Development • Hire, train, and mentor front- and back-of-house staff • Set clear expectations for service standards and performance • Provide ongoing coaching, feedback, and recognition • Foster a positive, team-oriented work environment Operations Management • Oversee daily restaurant operations, including opening and closing procedures • Ensure compliance with health, safety, and sanitation regulations • Manage scheduling to ensure proper staffing levels • Maintain cleanliness, organization, and presentation standards Financial Performance • Monitor and manage labor and food costs • Analyze sales, customer trends, and performance metrics • Implement strategies to increase revenue and customer retention • Handle cash management and reporting responsibilities Quality Control • Ensure food and beverage quality meets company standards • Collaborate with kitchen staff to maintain consistency and efficiency • Conduct regular checks on service, food presentation, and cleanliness Qualifications • 2–5+ years of restaurant management experience (preferred) • Strong leadership and team-building skills • Excellent communication and problem-solving abilities • Proven track record of delivering high customer satisfaction • Ability to work flexible hours • Knowledge of restaurant operations, POS systems, and health regulations Preferred Skills • Experience improving customer satisfaction scores or online reviews • Strong conflict resolution and decision-making skills • Ability to thrive under pressure in a fast-paced environment • Financial acumen and experience managing budgets What We Offer • Competitive salary and performance-based incentives • Opportunities for career growth and advancement • A supportive and team-oriented work culture • Employee discounts and other benefits (customize as needed) JOB ID: 181619 #post Michael Curatolo