IT Help Desk Specialist Join an established organization dedicated to providing exceptional IT solutions and support. This is a great opportunity to grow your IT career and make a meaningful impact in a collaborative, supportive team. IT Help Desk Specialist Benefits & Compensation • Comprehensive health, dental, and vision insurance. • 401(k) retirement plan with up to 5% company match. • Life insurance and accidental death & dismemberment coverage. • Company-provided lunch. • Paid time off (PTO) and paid holidays. • Flexible Spending Account (FSA) and Dependent Care FSA. • Health Savings Account (HSA). • Employee Assistance Program (EAP). IT Help Desk Specialist Requirements & Qualifications • Bilingual in Korean and English. • Proven experience as an IT Help Desk Support or similar technical support role. • Knowledge of computer hardware, software, and troubleshooting. • Strong communication and customer service skills. • Relevant certifications such as CompTIA A+ or Microsoft Certified Desktop Support Technician are a plus. • A degree in Computer Science, Information Technology, or a related field is preferred. IT Help Desk Specialist Preferred Background & Skills • Bilingual fluency in Korean and English. IT Help Desk Specialist Day-to-Day Responsibilities • Respond to and resolve user support requests via phone, email, or remote desktop tools. • Diagnose and troubleshoot hardware, software, and network issues. • Provide clear, effective technical assistance to end-users. • Document support requests and solutions in the help desk system. • Install, configure, and maintain computer equipment and software. • Collaborate with other IT team members to enhance user support and system reliability. JOB ID: 180760 #post Peggy Hong