We're looking for a hands-on leader to take ownership of a field service operation supporting customers across the Baltimore area. This is not a shop manager role overseeing technicians in a garage. This is for someone who knows how to lead field technicians, manage a mobile workforce, build strong customer relationships, and drive operational performance across a large geographic area. If you've managed field service teams, mobile mechanics, or territory-based technicians, you'll feel right at home here. Apply today! Service Operations Manager Benefits • Competitive base salary with performance-based incentives • Comprehensive health, dental, and vision benefits • Paid time off and holidays • 401(k) and additional company-sponsored benefits • Long-term career growth with a stable, industry-leading organization • Opportunity to lead an established service operation with significant autonomy • Supportive, team-oriented culture focused on customer service and operational excellence Service Operations Manager Responsibilities • Lead day-to-day operations of a field service department supporting customers across a large territory • Recruit, train, coach, and develop a team of field service technicians • Manage technician dispatching, scheduling, territory coverage, and utilization • Own service department performance including productivity, efficiency, response times, and customer satisfaction • Build strong customer relationships and resolve escalated service issues • Be present in the field supporting technicians and meeting with customers regularly • Partner with parts, operations, and sales teams to improve service delivery and customer uptime • Manage departmental budgets, labor performance, and service profitability • Drive continuous improvement initiatives that increase efficiency and reduce downtime • Promote a strong safety culture and ensure OSHA compliance Service Operations Manager Requirements • Experience leading field service technicians, mobile mechanics, or territory-based service teams • Background managing a mobile workforce across a large geographic territory • Proven ability to balance technician utilization, customer responsiveness, and operational efficiency • Strong customer-facing skills with experience handling escalated service situations • Experience with dispatching, scheduling, work order management, and service operations • Exposure to budgeting, cost control, revenue growth, or service department financial performance • Strong leadership skills with the ability to coach, develop, and hold remote employees accountable • Comfortable working alongside technical teams and supporting customers in the field • Knowledge of OSHA regulations and workplace safety requirements • A natural problem solver who takes ownership, drives results, and leads from the front rather than behind a desk JOB ID: 180323 #post Jason Groupp