An established, high-performing medical spa is seeking a hands-on leader to oversee daily operations, elevate the client experience, and drive business performance. This role blends operational leadership, team development, and financial oversight in a fast-paced, service-driven environment. Benefits and Compensation: • Competitive base salary + performance-based bonus structure • Comprehensive health, dental, and vision insurance • Paid time off and holiday pay • Employee discounts on services and retail products • Professional development and training opportunities • Career growth within a multi-location organization • Supportive, team-oriented culture • Exposure to advanced aesthetic technologies and treatments Requirements & Qualifications: • 2+ years of experience in a medical spa, dermatology, or aesthetics setting • 2+ years of management or leadership experience • Strong understanding of medspa operations, including retail and service workflows • Proficiency with Microsoft Office Suite and general business systems • Ability to work Saturdays as part of a retail/service environment • Bachelor’s degree preferred (Sales, Marketing, or related field) • Strong communication, organizational, and problem-solving skills • Experience with EMR systems and compliance standards (HIPAA/OSHA) Must Haves: • Manage daily reconciliation of sales reports against third-party payment systems and resolve discrepancies • Oversee inventory lifecycle including monthly reconciliation of professional-use products against clinician charting • Lead daily team huddles focused on sales goals, service standards, and performance metrics • Analyze consult-to-treatment conversion rates and implement strategies to improve close ratios • Coordinate vendor relationships for equipment maintenance, biohazard disposal, and facility services • Own P&L review process, identifying trends in retail/service performance and executing corrective action plans • Drive local marketing initiatives including events, partnerships, and community engagement efforts • Ensure EMR accuracy by auditing patient charts, consent forms, and clinician documentation • Monitor retail shrinkage and implement loss prevention strategies • Partner with marketing to align merchandising and promotional campaigns with revenue goals Preferred Background & Skills: • Experience in a high-volume, multi-location medspa environment • Strong background in retail sales strategy and client acquisition • Familiarity with inventory management systems (e.g., Milano or similar platforms) • Proven ability to lead performance reviews, coach staff, and build high-performing teams • Experience managing budgets, forecasting, and cost control initiatives • Background in aesthetics equipment and treatment offerings (e.g., injectables, body contouring, skin treatments) • Ability to balance client experience with revenue-driven decision making JOB ID: 182145 #post Samantha McDermott