A rapidly growing, multi-state franchise organization within the fast-casual specialty food space is seeking an experienced Director of Operations to lead current operations and help build the infrastructure for significant future expansion. This is a hands-on opportunity for a proven senior operator who knows how to scale people, processes, and performance while staying connected to the field. Director of Operations Benefits and Compensation: • Base salary up to $140,000 • Performance bonus opportunity up to 25% • Senior leadership role reporting directly to ownership • Significant influence over operational strategy and future growth • Opportunity to build the leadership structure and operating systems needed for expansion • High-visibility role with direct involvement in new-market and new-unit growth • Multi-state operational leadership responsibility Director of Operations Requirements & Qualifications: • 5+ years of senior multi-unit operations leadership at the Director, Regional Director, or comparable level • Proven experience directly leading and developing District Managers, Area Managers, Regional Managers, or other multi-unit leaders • Experience managing a significant multi-location portfolio through subordinate multi-unit leaders, not solely managing General Managers • Personally led multiple new-unit openings from pre-opening planning through grand opening and post-opening stabilization • Developed pre-opening staffing, leadership hiring, onboarding, and training plans • Direct accountability for multi-location P&Ls, sales, profitability, labor, cost controls, KPIs, and operating results • Proven ability to use financial and operational data to identify performance gaps and implement measurable improvement plans • Experience building leadership bench strength and organizational structure during periods of growth • Ability to develop scalable operating, training, communication, and performance-management processes • Willingness and ability to travel extensively across multiple states and future markets • Comfortable working directly with ownership while operating with significant autonomy • Must be a hands-on field leader who is comfortable visiting locations, coaching leaders, evaluating execution, and solving operational challenges Director of Operations Preferred Background & Skills: • 10+ years of progressive restaurant, bakery, QSR, fast-casual, specialty food, or hospitality operations experience • Franchise operations experience • Experience within a founder-led, entrepreneurial, or growth-stage organization • Track record of scaling a multi-unit organization into new markets • Strong background in budgeting, forecasting, labor management, food cost, and location-level profitability • Experience creating KPI scorecards and consistent accountability rhythms across multiple markets • Demonstrated ability to recruit, develop, and retain high-performing multi-unit leaders and General Managers • Builder-and-operator mentality with the ability to create structure without unnecessary bureaucracy • Comfortable operating in an environment where systems, processes, and leadership infrastructure are continuing to evolve JOB ID: 181153 #post Rogers Hornsby