Join a leading hospitality organization as the Director of Guest Services, where you will play a crucial role in ensuring guest satisfaction and maintaining high standards of service quality. This position offers an exciting opportunity to lead a dedicated team and enhance the guest experience in a respected hotel environment. Director of Guest Services Benefits & Compensation • Competitive salary. • Comprehensive health, dental, and vision insurance. • 401(k) retirement plan with company match. • Paid time off for work-life balance. • Team member travel discount. • Career development opportunities to help you grow in the hospitality industry. Director of Guest Services Requirements & Qualifications • Minimum 5 years in a hotel management position. • Previous AAA Four Diamond experience preferred. • Strong leadership and communication skills. • Ability to work in a dynamic environment. • Attention to detail and effective problem-solving abilities. • Knowledge of reservation systems and hotel operations. • Flexibility to work a varied schedule, including weekends, holidays, and evenings. Director of Guest Services Day-to-Day Responsibilities • Lead and manage the Front Office team with support from the Assistant Front Desk Manager. • Collaborate with the Housekeeping Manager and supervisors to ensure clean, comfortable accommodations for all guests. • Oversee smooth check-in and check-out processes to enhance guest satisfaction. • Address guest inquiries and resolve any issues promptly and effectively. • Coordinate with other departments to fulfill guest needs and expectations. • Monitor guest feedback and implement improvements as necessary to elevate service quality. JOB ID: 179082 #post Phil Arena