We are looking for a dynamic Assistant Director of Guest Services to oversee and enhance the guest experience at an upscale Palm Beach resort. This key leadership position is responsible for delivering personalized, world-class service while managing all guest-facing operations and ensuring every interaction reflects the highest standards of luxury hospitality. Key Responsibilities • Direct all guest service functions, including Front Desk, Concierge, Bell Services, Guest Relations, Reservations, PBX, IRD Order Takers, and Transportation. • Recruit, coach, and motivate a service-driven team committed to exceeding guest expectations. • Act as the primary point of contact for VIP and high-profile guests, ensuring exceptional and seamless stays. • Lead guest satisfaction efforts, including service recovery, issue resolution, and reputation management initiatives. • Work closely with department heads across the resort to create a cohesive and elevated guest experience. • Ensure team members are well-informed about the resort, its offerings, and local Palm Beach attractions Qualifications & Experience • Bachelor’s degree in Hospitality Management preferred; equivalent professional experience will also be considered. • Strong command of the English language; multilingual abilities are highly desirable. • Comprehensive knowledge of luxury service standards and front office operations. • Outstanding leadership, communication, and relationship-building skills. • Availability to work a flexible schedule, including evenings, weekends, and holidays. JOB ID: 181682 #post Michael Forgione