About the Opportunity Our client, a growing international company in the advanced manufacturing sector, is seeking a proactive and technically skilled IT Operations Engineer to support its U.S. operations. This position will serve as the primary on-site IT resource, providing Level 1 and Level 2 technical support, maintaining IT infrastructure, and ensuring smooth day-to-day technology operations. The ideal candidate is a hands-on IT professional who enjoys troubleshooting, supporting end users, and collaborating with global IT teams in a fast-paced, international environment. Key Responsibilities • Provide L1/L2 technical support for desktops, laptops, printers, mobile devices, operating systems, and business applications. • Administer and troubleshoot Microsoft 365 applications, including Outlook/Exchange Online, Teams, SharePoint, and OneDrive. • Manage user accounts, access permissions, and onboarding/offboarding processes through Active Directory and Azure AD. • Support LAN/WAN, Wi-Fi, switches, routers, and other network infrastructure. • Assist with Windows Server administration, file sharing, print services, and server-related troubleshooting. • Monitor routine data backups and assist with data recovery and system maintenance. • Manage IT assets, including equipment deployment, inventory tracking, maintenance, and replacement planning. • Support video conferencing systems and collaboration tools. • Develop and maintain IT policies, technical documentation, troubleshooting guides, and end-user training materials. • Collaborate with international IT teams on infrastructure improvements, system deployments, and global IT initiatives. • Ensure local IT operations align with corporate security policies and global technology standards. Qualifications Required: • Associate degree or higher in Information Technology, Computer Science, or a related field. • Minimum 3 years of IT helpdesk, desktop support, or IT operations experience in a corporate environment. • Hands-on experience supporting Microsoft 365, Windows/macOS, and common business applications. • Working knowledge of Active Directory, Azure AD, and user access management. • Understanding of networking fundamentals, including TCP/IP, DNS, DHCP, VLAN, LAN/WAN, and Wi-Fi. • Familiarity with Windows Server administration and basic backup/recovery procedures. • Experience with IT asset management and technical documentation. • Strong troubleshooting, communication, organizational, and customer service skills. • Ability to work independently and manage multiple priorities. • Fluent English communication skills, both written and verbal. • Authorization to work in the United States. Preferred: • Experience supporting manufacturing facilities or international organizations. • Familiarity with IT service management platforms such as ServiceNow or Jira. • ITIL Foundation or Microsoft 365 certifications. • Basic scripting experience with PowerShell or Batch. • Experience supporting multiple locations or global IT projects. • Mandarin Chinese proficiency is a plus, but not required. Why Consider This Opportunity? • Join a growing international organization expanding its U.S. operations. • Take ownership of on-site IT support and infrastructure operations. • Collaborate directly with global IT leadership and international technical teams. • Gain exposure to enterprise IT systems, cloud technologies, security, and automation. • Build your career with opportunities for increased technical responsibility and professional development. JOB ID: 182583 #post Claire Liu