Employee Benefits Open Enrollment & Onboarding Specialist A fast-growing, innovative employee benefits organization is seeking an Open Enrollment & Onboarding Specialist to manage group implementations and vendor performance. This hybrid role ensures a seamless setup and high-quality enrollment experience for employer groups and members. Key Responsibilities Group Onboarding & Platform Configuration • Onboard new employer groups onto our open enrollment platform. • Configure employer contribution structures, employee classes, eligibility rules, and plan setup for each group. • Ensure data accuracy and completeness before handoff to the enrollment firm. Enrollment Firm Oversight • Serve as the primary point of contact and oversight for our enrollment partner, ensuring accounts are properly staffed to meet seasonal enrollment volume. • Monitor staffing levels against group pipeline and enrollment deadlines, escalating capacity issues proactively. • Conduct QA reviews of enrollment calls/sessions to ensure compliance, accuracy, and quality standards are met. • Identify training gaps and coordinate additional training sessions with the enrollment firm's team as needed. Performance & Member Experience Monitoring • Track groups actively moving through the OE process, monitoring timeliness against enrollment windows. • Monitor and support upselling of ancillary/voluntary products during the enrollment process. • Ensure a high-quality member experience throughout enrollment, addressing issues in real time. Handoff & Implementation Coordination • Coordinate end-of-OE handoff with the Implementation team to activate completed accounts. • Ensure clean data transfer and documentation so Implementation can activate without delay or rework. Candidate Requirements • Experience: 3+ years of experience in employee benefits administration, open enrollment, benefits/TPA operations, or a related field. • Technical Knowledge: Strong understanding of group health plan structures including contributions, classes, and eligibility. • Quality Assurance: Comfortable reviewing calls/sessions for QA and providing clear, constructive feedback to partners. • Licensing: Active Life & Health (L&H) license is preferred. Compensation & Work Schedule • Salary: $75,000 – $85,000 (commensurate with experience). • Work Schedule: Hybrid arrangement allowing for 2-3 days working from home (WFH) per week. • Benefits: Comprehensive company benefits package included. JOB ID: 181755 #post Rick Mohanty