A fast-growing AI legal technology company is hiring a Customer Success Manager to join its early Customer Success team. This person will own customer relationships post-sale, helping attorneys and litigation teams onboard successfully, adopt the platform, navigate discovery workflows, and drive long-term retention and expansion. Benefits • Remote, U.S.-based role • Opportunity to join one of the first Customer Success hires at a fast-growing AI startup • Direct exposure to company leadership and strategy • High-impact role working directly with customers and helping shape the CS function • Opportunity to work with cutting-edge AI and legal technology Key Responsibilities • Own customer accounts from onboarding through renewal • Drive product adoption, engagement, and measurable customer value • Run regular customer check-ins and business reviews • Monitor customer health, usage, renewal risk, and engagement • Identify expansion and cross-sell opportunities in partnership with Sales and Leadership • Support attorneys and litigation teams with discovery workflows and case use cases • Lead customer training and become a product expert • Troubleshoot customer issues and coordinate escalations when needed • Partner closely with Sales, Discovery, Product, and Leadership • Help develop scalable Customer Success playbooks and internal processes Ideal Background • 5+ years of Customer Success, Account Management, or Client Services experience in SaaS or legal technology • Experience managing enterprise or strategic customer accounts • Strong experience with lifecycle management, adoption tracking, and renewal forecasting • Comfortable using customer health metrics and usage data to identify risk and opportunity • Strong communication and relationship-management skills • Comfortable learning and supporting a sophisticated technology platform • Experience with CRM, Customer Success, and analytics tools • Legal technology, eDiscovery, document analysis, or legal workflow experience strongly preferred • Experience working with Am Law firms or litigation-support teams is a plus • Comfortable operating in an early-stage, fast-moving environment JOB ID: 181842 #post Patrick Walker