Director of Operations Key Responsibilities • Lead all club operations with a focus on white-glove service, discretion, and attention to detail. • Champion an elevated member experience through anticipatory, relationship-driven hospitality. • Mentor and develop department leaders, fostering accountability and a high-performance culture. • Drive financial results through budgeting, forecasting, and disciplined cost controls. • Partner with the Board/Ownership on strategic initiatives and long-term planning. • Monitor KPIs and member feedback to continuously improve service and operations. • Ensure compliance with all regulatory, safety, and governance standards. Director of Operations Qualifications • 7+ years of senior leadership experience in ultra-luxury hospitality or private clubs. • Strong financial acumen with proven success managing budgets and profitability. • Demonstrated ability to lead, inspire, and retain high-performing teams. • Exceptional communication skills and executive presence. • Deep understanding of luxury service standards and member relations. • Bachelor’s degree in Hospitality, Business, or related field preferred. JOB ID: 181959 #post Simón de Swaan