If you have a Candidate Login already, but have forgotten your password please use the steps to reset your password. If you have forgotten your email login, please contact [email protected] subject Workday Candidate Login When creating your Workday account and entering personal information like name, address, please do not use ALL CAPS. Thank you! NOTICE: For EMEA Jobs, please review the Privacy Policy here Job Responsibilities: Purpose of the role: The Welocalize Lead Reviewer is responsible for the overall quality of their language at an account level. The following is a non-exhaustive list of responsibilities and areas of ownership for this role: Linguistic tasks • Editing and proofreading content to ensure accuracy, ensuring it meets the provided standards • Creative writing of marketing content to engage customers • Proofreading and copy editing of storefront descriptions • Report any patterns of issues observed to help improve database and product performance • Test tools to provide feedback for improving efficiency and accuracy • Performs translations as needed • Performs review tasks as required Quality management planning and execution • Works closely with the Welocalize Quality Department to monitor the overall linguistic quality and quality planning for the account • Helps define and quality expectations per language (may be in collaboration with the client) • Supports the Quality Department in performing RCAs (root cause analysis) and designing corrective actions as necessary • Ensures language level quality oversight by KPI tracking and status reporting • Plans, performs and tracks LQAs, if applicable • Drives the arbitration process Client engagement • Joins calls with Apple linguistic teams to discuss quality and strategy (including corrections, requirements, clarify any misunderstandings/unclear corrections or requirements) and takes the lead on linguistic issues discussed • Documents meetings with Apple and follows up with linguists to make sure everybody is aligned • Liaison between Apple and the broader Welocalize linguistic team • Ensures Apple’s feedback is implemented • Performs direct reviews with Apple SMEs, where applicable Manages linguistic assets • Creates and maintains linguistic assets • Maintains client facing documentation • Communicates asset updates to linguistic team Coordinates the linguistic team • Reviews copy/loc and gives feedback to the linguists; communicates feedback received from 3rd party reviewers and Apple Language Leads • Support linguists in understanding corrections resulting from the arbitration process • Acts as liaison for terminology, style issues, product features & questions • Responds to content reviewers’ queries • Supports linguists in asking any questions during production and escalates to Welocalize and/or Apple as needed • Profile matching and assigning work/content types to the linguistic team • Guide the linguistic team into identifying the root causes of issues and determining actions for improvement • Supports the onboarding of new linguists (when applicable)  • Reviews and evaluates language tests of potential candidates   • Identifies linguistic-specific training needs for their locale; creates, maintains, and delivers the linguistic training program • Coaches and mentors linguists  • Identifies challenges and underperformance and makes recommendations regarding dispatching tasks; flags to Quality/Engagement Manager if linguists need to be replaced • Identifies and highlights workload or workflow issues and provides solutions to the Welocalize team Additional Job Details: