At JTI we celebrate differences, and everyone truly belongs. 46,000 people from all over the world are continuously building their unique success story with us. 83% of employees feel happy working at JTI. To make a difference with us, all you need to do is bring your human best. What will your story be? Apply now! Learn more: jti.com Please, apply till 14th September Location: Raleigh, North Carolina Contract: Permanen Contact: TA Lead Expert, Luis da Silva Commercial Data Excellence Manager Position: The Commercial Data Excellence Manager ensures commercial data is accurate, consistent, trusted, and ready for business use across Sales & Marketing functions, Business Applications (CRM, MicroStrategy, Power BI) and related reporting processes. This role leads day-to-day data-quality routines, master-data coordination, vendor data checks, issue resolution, and business alignment with D&IT. The manager works closely with SD&I leaders and cross-functional partners to strengthen data governance and improve confidence in commercial reporting and decision-making. Responsibilities: • Commercial master data management • Define and maintain clear standards, ownership routines, and controls for commercial master data. • Manage key data areas such as customers, outlets, products, territories, contracts, reporting hierarchies, and reference data. • Help keep master data aligned across source systems, reporting tools, and related business processes. • Data quality and issue resolution • Set practical data-quality expectations for accuracy, completeness, consistency, timeliness, and usability. • Create simple monitoring routines and issue tracking so data concerns are visible and addressed quickly. • Lead follow-up on recurring or high-impact issues, including root-cause reviews, action plans, and closure. • 1st and 3rd party data stewardship • Oversee routines for commercial data created internally and data received from external partners or vendors. • Coordinate onboarding, validation, refresh checks, and change management for third-party data sources. • Work with vendors, D&IT, Finance, and Sales & Marketing functions to resolve data issues and support reliable business use. • Data governance and metadata operations • Operationalize the commercial data-governance framework established by the SD&I Lead Manager. • Maintain clear ownership, business definitions, key data elements, and regular governance routines. • Coordinate data access, retention, and usage expectations with D&IT, Legal, Corporate Affairs, People & Culture, and business stakeholders. • Data change support and D&IT coordination • Review system, vendor, program, and reporting changes to understand potential data impacts. • Support business validation and readiness checks for new data feeds, system changes, and major updates. • Coordinate with D&IT, SD&I managers, and business owners so data changes are understood, tested, and ready before implementation. • Cross-functional collaboration • Partner with the core team to resolve Synergy/CRM source-system issues that affect field execution, program setup, customer data, or downstream reporting. • Partner with stakeholders to ensure MicroStrategy and Power BI users have access to reliable, well-defined, and trusted commercial data. • Partner with the Strategic Insights function to confirm that third-party data sources, market definitions, and commercial datasets are sufficiently governed to support category, consumer, and strategic insight work. • Work with Finance, Sales & Marketing functions, D&IT, Legal, Corporate Affairs, and People & Culture to align data standards with business processes, compliance expectations, and enterprise governance requirements. Requirements: