About the role The Technology Sourcing and Innovation “TSI” Team Manager will have managerial responsibilities for a large team and will be responsible for all aspects of people management within a functional area. The role will also be accountable for operational delivery and performance. What you'll be doing • Provide advisory roles within specialist areas to peer group, customers, and direct reports. • Manages, develops, and coaches' team of staff and implements performance management solutions where required. • Provides full line management responsibilities for direct reports. • Assess situations, issues and opportunities and escalate when appropriate. • A point of escalation on complex or serious issues or complaints and providing appropriate support to other team members. • Maintain confidentiality in all business-related matters. • Liaise with colleagues to ensure best practice and continual improvement in delivery of service to the business. • Establishes productive relationships and networks at an operational level to build and maintain customer relationships. • Responsible for the adoption of CC best practice and service offerings to ensure consistency of service. • Act in accordance with Computacenter Information Security Policies and report any potential or actual Security events or other Security risks to the organization. • Embrace and support Computacenter's mission and core values.  What you have • Legally eligible to work in the United States. • Bachelor's degree in business, Human Resources or related field, or equivalent experience • At least 5 years of experience in a people management role. • Experience working in a challenging commercial environment. • Good working knowledge of relevant functional systems. • Experience developing best practice policies and procedures for functional area. • Excellent attention to detail. • Strategic thinking and tactical execution skills. • Excellent written and verbal communication skills. • Comfortable communicating with colleagues in different countries where English is not the first spoken language. • Good self-organization and time management skills. • Ability to prioritize and handle multiple requests simultaneously. • Can build trust, be assertive when required, and show initiative and enthusiasm. • Resilience, and able to deal with stressful situations. • Business and financial acumen with strong analytical skills. • Commercially astute. • Ability to act both independently and as part of a team. • Initiative to develop and expand knowledge. • Computacenter experience in internal processes, systems, tools, and platforms. • Team-oriented working and thinking. • Willingness to travel. What you can expect There’s so much more to enjoy about being at Computacenter than just having a rewarding career. In addition to offering competitive compensation plans and long-term career opportunities, we provide an attractive mix of benefit plans to contribute to your good health, future financial security, and peace of mind. About us Computacenter is a leading independent technology partner, trusted by large corporate and public sector organizations. We help our world-renowned customers to source, transform, and manage their IT infrastructure to deliver digital transformation, enabling users and their business. We’re a public company quoted on the London FTSE 250 (CCC.L) and employ over 21,000 people worldwide. In the US, we support some of the country’s best-known businesses with regional hubs in San Francisco and Irvine, CA; Norcross, GA; Plano, TX; and New York City; and Integration Centers in Silicon Valley and Atlanta. www.computacenter.com/us