Job Summary: Under general supervision and in accordance w/ established policies and procedures, reviews charts for deficiencies in documentation required by Joint Commission, Title 22, Bylaws, & hospital policies. Monitors physician chart completion timeliness and performs a variety of clerical duties related to the processing of medical records. Essential Responsibilities: This description is for recruitment posting purposes only. It has not received full HR review and approval. - Upholds KPs Policies and Procedures, Principles of Responsibilities, and applicable state, federal, and local laws. - Reviews record requests received from outside providers, agencies, schools, and attorneys. - Verifies that proper authorizations are obtained in compliance w/ all State and Federal regulations, laws, and guidelines. - Orders medical records, obtains missing authorization, and verifies that appropriate information is in the record. - Receives routine telephone inquiries and either assists the caller/requester or routes to the appropriate department. - Determines urgency of request and appropriate procedure to facilitate requests. - Obtains necessary authorization to release information. - Prepares patient charts by ordering the chart, verifying that all information is present, reviewing information for protected health information, then copying chart or passing it to in house copy service. - Requests are logged in/out in computer system for tracking & disclosure accounting. - Establishes and maintains courteous, cooperative relations when interacting w/ other personnel and the public. - KP Service Standards: Follows LMPs ABCs: - Takes Initiative: Positive first impression, ask how you can help, and give information. - Take Responsibility: Solve problems, resolve conflict, assume ownership. - Take Care: Protect confidentiality, show respect, value differences, and show empathy. - Take Pride: Neat work area, low noise, be professional, support your team and KP. - Performs other duties as assigned.