Overview The Finance Customer Management Senior Coordinator is responsible for managing account receivable processes for high volume and complex strategic national chain accounts. They must efficiently collect financial data from multiple sources, analyze those findings to determine the root cause of delinquent balances and present their findings to the customer. They must partner with Sales, Delivery & Executions Teams to ensure process compliance and resolve upstream issues with downstream impact in a timely and effective manner. They will contribute to the success of Pepsi by driving cash flow and mitigating risk. Responsibilities • Actively monitor aging balances, know customers trends, and raise awareness to any changes in customer behavior • Perform account analysis and identify root cause of unpaid invoices, quantity shortages and pricing discrepancies • Initiate and facilitate resolution of all discrepancies and communicate with both internal and external business partners to resolve • Ensure accurate customer information at all times; (store #, vendor #, statement billing requirements, tax exemptions, etc.) and perform system maintenance when necessary • Leverage thorough knowledge of customer proof of delivery requirements, billing process and accounting practices to ensure field compliance and mitigate risk • Project account performance for period and quarter end reporting purposes • Serve as primary contact for customer account and respond to internal and external business partners inquiries in a timely manner routing critical issues to the appropriate audience Qualifications • Four-year degree or minimum 3 years comparable business experience • Strong written and verbal communication skills • Results oriented with a demonstrated ability to work independently and execute on goals with little supervision • High level of attention to detail and organizational skills • Strong data analysis and problem-solving skills • Proficiency in MS Office applications; (must be intermediate or higher in Excel skills) • Experience with Accounting Systems is preferred • Creative thinking leveraging technology to drive process improvements