Lead CNA Job Description Job Overview: The Lead CNA plays a critical leadership role in delivering high-quality, client-centered home care services. This position combines hands-on caregiving, staff training, and quality assurance oversight to ensure services meet regulatory standards and align with Thrive’s holistic care model. Responsibilities: Direct Client Care & Coverage • Provide hands-on care to clients. • Cover open shifts as needed to ensure continuity of care. • Travel throughout service areas to support client needs. • Ensure client safety and maintain a safe home environment. • Report any changes in the client’s condition promptly. Quality Assurance & Compliance • Develop, implement, and oversee quality control processes • Conduct caregiver performance evaluations and field assessments • Perform care plan audits to ensure compliance with regulations • Ensure adherence to company policies and home care standards • Assist with incident reporting and corrective actions Training & Staff Development • Train and onboard Personal Care Coaches (PCCs) • Provide ongoing coaching and mentorship to caregivers • Educate staff on: • Best practices • Care standards • Regulatory requirements • Support continuous professional development Care Plan Oversight • Review and evaluate individualized care plans • Collaborate with nurses and administrative staff to update care plans • Ensure services align with clients’ unique needs and preferences Client Satisfaction & Relationship Management • Monitor client satisfaction and service quality • Address concerns and resolve issues proactively • Build strong relationships with clients and families • Foster a positive care environment Documentation & Reporting • Maintain accurate and timely documentation of: • Client care • Caregiver performance • Quality assurance activities • Ensure all records are compliant and audit-ready Administrative & Team Support • Assist with scheduling assessments and onboarding processes • Support administrative tasks and team initiatives • Participate in interdisciplinary team meetings • Collaborate across departments to improve service delivery Continuous Improvement • Identify gaps in care delivery and recommend solutions • Implement initiatives to enhance quality and efficiency • Support innovation in home care practices Skills/Qualifications: • Bachelor's degree in healthcare administration, nursing, or a related field OR a mix of education and experience. • Certified Nursing Assistant certification (required). • CPR and First Aid certification (required). • Must have a valid Driver's License. • Previous experience in a healthcare or home care setting. • Knowledge of home care regulations and industry best practices. • Excellent communication and interpersonal skills. • Attention to detail and a commitment to continuous improvement. • Familiarity with relevant technology and software for documentation and reporting. • This position does require travel throughout our service regions. Technical Requirements: • Must own a smartphone with data. • Must own a personal computer to use for work purposes. • Must own a personal vehicle with insurance that meets minimum state guidelines. • Must be willing to travel to all our service regions. • Must be willing to report to the office as needed.