Position Description The IT Support Technician provides responsive, customer-focused technical support by receiving, documenting, prioritizing, troubleshooting, and resolving user requests involving desktop systems, software, hardware, networking, communications, and remote connections. This role takes ownership of incidents through resolution, applies temporary or permanent fixes, escalates issues when appropriate, monitors aging requests, and helps ensure timely service restoration. Responsibilities include installing, configuring, testing, maintaining, and repairing technology; evaluating hardware, software, and system solutions; maintaining technical documentation; and recommending improvements to support procedures, response times, training, and customer satisfaction. The technician also trains and coaches users, consults on business processes and technology solutions, supports user security administration and data integrity, and coordinates equipment delivery, software licensing compliance, inventory, and asset control. The position requires strong verbal and written communication, positive working relationships with technical and non-technical colleagues and customers, discretion in protecting confidential information within NVHC systems, compliance with HIPAA, OSHA, and other regulatory requirements, and travel to health center locations as needed. Additional responsibilities include supporting departmental initiatives and completing other assignments from department leadership. Nevada Health Centers is an employer of choice and offers comprehensive benefits, including but not limited to: • • Competitive compensation, with annual merit increases • Company sponsored PPO medical plan and buy-up option, vision, and dental plans • 403(b) retirement plan with employer match • Generous time-off policy, and ten (10) paid holidays plus one (1) float holiday • Company paid life/AD&D and long-term disability policies Desired Education or Certifications Criteria • High School diploma or equivalent and two years of experience in hardware/software support • or • Associate degree in related field Desired Knowledge, Skills & Abilities Networking and server management experience Bachelor degree in related field NVHC’s Equal Employment Opportunity Statement: Nevada Health Centers will provide equal opportunity employment to all employees and applicants for employment. No person shall be discriminated against in employment because of race, color, gender, age, national origin, ancestry, religion, physical or intellectual disability marital status, parental status, sexual orientation or any other category protected by law. Americans with Disabilities Act (ADA) Statement: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employees occasionally required to stand; walk; stoop, kneel, or crouch. The employee must regularly lift and/or move up to 20 pounds.