Description We're seeking a talented Assistant Service Manager to join the Transwest Team! Transwest is a leading provider of top-quality commercial trucks and transportation solutions. Committed to reliability and customer satisfaction, Transwest is dedicated to driving success in the transportation industry. Why join the Transwest Team? • Exceptional Leadership • Beautiful, Updated & Clean Environment • Competitive PTO & Benefits Packages • Company Training • Opportunities for Advancement • Quick & Efficient Interview Process We offer a full benefits package for eligible employees including: • Medical, Dental, and Vision Insurance • Life (Voluntary and Employer Paid) and Disability Insurance • 401(K) with company match beginning with your first contribution. • HSA and/or FSA • Paid Time Off, Sick Time, and Company Paid Holidays • Employee Car Discount Program Essential Duties & Responsibilities: • Manage and directly supervise shop staff including; Administration, Foremen, and Service Writers. • Assist the Service Manager in training personnel. • Preform quality assurance activities as directed through quality assurance inspections, random quality checks and training technicians in quality assurance. • Assist the Service Manager in resolving customer complaints and general customer relations. • Schedule, assign and supervise work with the objective of maximizing the balance of quality, productivity and profit. • Supervise maintenance of tools and shop equipment • Customer Relations • Maintaining relationships with current customers. • Review estimates and actual repair time. • Labor Pricing • Initial and on-going training and support of all service personnel. • Actively engage with the Service Manager. • Participate in annual marketing plan and budget for the shop. • Involved in regular monitoring of actual performance to plan and determine reasons for variance. • Develop and implement appropriate strategies and programs as necessary to attain the dealerships shop objectives. • Ensure all policies and procedures are being followed to maintain Elite Certification. • Carry out established company policies and procedures. • Additional duties as assigned. Requirements Work Environment & Physical Abilities: • Activities require a full range of motion including; handling and lifting, manual and finger dexterity and eye-hand coordination. • This position may require standing, balancing, bending or stooping for prolonged periods of time. • This position requires corrected vision and hearing within normal range. • This position requires the occasional ability to lift and carry items weighing up to 45 lbs. • Required to perform work inside and outside, in varying weather situations. • Must be able to operate simple, complex and heavy-duty machinery. Required Education, Experience, Knowledge & Skills: • High school diploma or equivalent. • Valid driver's license and MVR in good standing. • Excellent written and verbal communication skills. • Leadership Skills • Customer Service Skills • Multitasking Skills • Conflict Resolution Skills • Independent Working Skills • Detail Oriented • Quick Thinking • Ability to work any shift if needed. • Familiarity with all aspects of gas and diesel truck repair and maintenance including; engine repair, transmission repair, drivability and electrical diagnostics, suspension, brake systems, etc. • Ability to obtain a CDL within 90 days of employment. • Ability to successfully complete a general abilities assessment. • Ability to pass a post-offer background check, physical and drug screen. Preferred Education, Experience, Knowledge & Skills: • Previous experience in a similar role. • Experience diagnosing and repairing diesel trucks. • Diesel Engine Technology Certification(s) and/or Education Job Details: • Compensation: $90,000 • Bonus Eligibility: Yes • Reports To: Service Manager • Shift: Monday - Friday 7:00 A.M. to 4:30 P.M./ Saturdays as Needed • Closing Date: Open Until Filled #TW