Overview The Patient Services Specialist performs routine front-end clinical operational activities, such as registering/checking in patients, cashiering, gathering and providing appropriate information, collecting co-pays, and answering the phones under the direction of more senior Care Center staff. The incumbent will interact with patients, families, clinicians, administrative staff, and third-party payers and provide customer service in a courteous and professional manner. Responsibilities • Collect co-pays, provide receipts, and provide timely accounting for all collected cash and payments. Identify discrepancies and immediately work with the supervisor to resolve issues. • Obtain required information for both registration and financial documentation needed to complete the check-in process. • Answers phones, directs calls as needed, takes messages, returns calls to answer inquiries/questions, and provides accurate and timely follow-up. • Schedule new and follow-up patient appointments. • Maintain and update scheduling calendars. • Provide routine financial benefits. • Monitor Epic work que for tracking internal/external consults. • Maintain a general understanding of insurance requirements as they relateto the Care Center. • Under general supervision, perform advanced clerical or administrative tasks. Using varying methods, process transactions and select or devise the steps necessary to complete all assignments. Qualifications EDUCATION: High School diploma, GED, or equivalent required. EXPERIENCE: Experience in customer service, administrative support, or other related area preferred. Minimum pay range Maximum pay range