Overview NSC Global is seeking an IT Support Engineer to provide dedicated on-site support within a GMP (Good Manufacturing Practice) manufacturing environment. This role is responsible for supporting manufacturing and business users by ensuring the availability and performance of workplace technology, production-supporting systems, network connectivity, and critical peripheral devices. As many of the technologies supported are located within controlled manufacturing areas, this position requires a consistent on-site presence to provide hands-on assistance and ensure minimal disruption to production operations Responsibilities • Provide deskside and walk-up support for Windows desktops, laptops, mobile devices, and Microsoft 365 applications. • Diagnose and resolve hardware, software, operating system, and user-related issues. • Manage incidents and service requests through ServiceNow, Jira Service Management, or similar ITSM platforms. • Perform Active Directory administration, including user onboarding, offboarding, password resets, access provisioning, and group management. • Deliver IT support within GMP-controlled manufacturing environments while adhering to site procedures and compliance requirements. • Troubleshoot wired and wireless network connectivity issues, including cabling, patching, endpoint connectivity, and WLAN access. • Install, configure, maintain, and troubleshoot office and manufacturing printers. • Support and maintain Zebra and Datamax label printers, including label printing, configuration, connectivity issues, print-quality troubleshooting, and integration with manufacturing processes. • Support barcode scanners and other production-floor peripherals used within manufacturing operations. • Coordinate with infrastructure, networking, application, and remote support teams to resolve escalated issues. • Maintain accurate IT asset records and manage device deployment, replacement, and lifecycle activities. • Document support activities and maintain compliance with operational, security, and regulatory requirements. Qualifications Required Experience & Skills • Experience providing end-user computing and desktop support within enterprise environments. • Strong knowledge of Windows operating systems, desktop hardware, and Microsoft 365. • Experience administering Active Directory user accounts and permissions. • Familiarity with ServiceNow, Jira Service Management, or similar ticketing systems. • Understanding of LAN, WAN, and wireless networking concepts. • Experience supporting printers, Zebra label printers, Datamax printers, barcode scanners, and related manufacturing peripherals. • Knowledge of IT asset management and hardware lifecycle processes. • Strong troubleshooting, customer service, and communication skills. • Ability to work independently while effectively managing multiple priorities. Preferred Qualifications • Experience supporting pharmaceutical, biotechnology, medical device, manufacturing, or other highly regulated environments. • Understanding of GMP regulations and controlled area working practices. • ITIL, CompTIA, Microsoft, or similar industry certifications. • Degree or diploma in Information Technology or a related field.