Description JOB TITLE: Library Services Assistant CLASS/GRADE: Clerical I POSITION TYPE: Hourly REPORTS TO: Circulation Supervisor RESPONSIBILITY Provide accurate and knowledgeable customer service by connecting community members with library services and materials. ESSENTIAL FUNCTIONS • Provide hands-on customer service, answers customer questions, helps customers find library materials, assist customers with use of public computers, personal devices, and office equipment. • Develop familiarity with all collections and provide reader advisory services with audience appropriate content. • Create and maintain accurate customer accounts, sets up new customer accounts, makes changes to customer information, and reconciles customer accounts. • Use the library’s website to locate information, resources, and services, and assist customers in navigating digital content, account features, and online tools. • Handle materials, empty book returns; process requested items; inspect, shelve and shift materials; maintain orderly shelves; maintain orderly library spaces. • Assists with library events including setup, cleanup, and crowd control, directional assistance, and tracking attendance numbers. • Operate a point-of-sale system and cash handling, counts, collects, and records cash and credit transactions; completes paperwork as required. • Performs light cleaning and janitorial tasks. Monitors and reports more complex issues with cleaning, mechanical systems, and building issues. • Promote library classes, events, and services to customers. • May be assigned to a specific area or may be a floater. • Apply Library policies consistently with all customers, staff, and vendors. Requirements REQUIREMENTS • High school diploma or equivalent required. • 1-year customer service experience. • Cash handling experience using a cash drawer, register, and credit card machine. • Experience and proficiency with computers, the internet, Microsoft Office, email, library specific software and standard office equipment including phones. Ability to learn new technologies. TRAINING AND EXPERIENCE • Public service orientation and commitment to excellent and genuine customer service. • Dependability, punctuality, trustworthiness, good work habits, meets work schedule and good attendance. • Demonstrates professionalism, courtesy, and respect when interacting with customers and coworkers. • Work efficiently and prioritize important tasks. • Make decisions and work independently and interpedently. • Solve problems in a professional manner with customers, co-workers and Leadership. • Maintains confidentiality of customer records and sensitive information. • Read, listen, comprehend, and follow verbal and written instructions. • Ability to follow established Library policies and procedures. • Accepts direction and feedback with a willingness to improve performance. PHYSICAL REQUIREMENTS • Frequently move about the library to assist customers, access materials, and perform tasks; includes walking, standing, sitting, bending, reaching, and kneeling. • Regularly lift and carry library materials, supplies, and boxes up to 25 lbs; regularly push book carts and bins weighing up to 100 lbs. • Manual dexterity for typing, handling materials, and operating computers, carts, book drop bins and office equipment. • Sufficient vision to read print and digital materials, including close, distance, color, and peripheral vision, and depth perception. • Clearly listen and communicate with staff and customers in a timely manner, in person, by phone, and in writing. • Assist with room setup and takedown, including moving tables and chairs as needed. • Regularly exposed to outdoor weather, fluctuations in indoor temperature, and materials returned in unfavorable conditions. • Must be able to respond to alarms, sirens, and overhead pages promptly.