Description About Total Community Credit Union For over 60 years, Total Community Credit Union has served the Downriver community with personalized financial solutions, competitive loan rates, and a member-first approach. We’re a close-knit team that values collaboration, growth, and community impact. If you’re looking for a workplace where you’re supported, appreciated, and encouraged to grow, you’ll feel right at home here. What You’ll Do As a Member Services Specialist in our Contact Center, you’ll be a key voice of TCCU, helping members with their everyday financial needs. Your responsibilities include: • Answering incoming calls and responding to voicemails with professionalism and efficiency • Assisting members with account inquiries, online banking support, and card services • Processing payments, ordering debit/credit cards, and supporting ATM/VISA issues • Opening and closing accounts and accepting loan applications • Researching and resolving account discrepancies • Providing friendly, accurate service while maintaining confidentiality • Educating members on credit union products, services, and promotions • Following credit union procedures and financial regulations Your Job Classification & Schedule: Full-time, Monday–Friday Why You’ll Love Working Here • Supportive, family-like work culture • Medical, dental, and vision insurance options • 401(k) • 401(k) match • STD, LTD, & AD&D • Life insurance • EAP • Paid time off • Paid holidays and floating days • Opportunities for growth and advancement Equal Opportunity Employer: TCCU is proud to provide equal employment opportunities to all qualified applicants. Requirements • Strong customer service and communication skills • Friendly, positive, member-focused attitude • Ability to multitask in a fast-paced environment • Comfort with computers and financial systems • Previous banking, credit union, or call center experience preferred • CU Answers or credit union software experience is a plus Education • High school diploma or equivalent required • Associate or bachelor’s degree in business, finance, or related field preferred