Description Purpose To provide exceptional customer service by accurately ordering to replenish products. Help to maintain a well-stocked, clean, organized, successful department. Responsibilities I. General • Follow the Core Values as defined by EEFC's Core Value statement. • Provide exemplary customer service to both customers and staff. • Accurately communicate what the Co-op is and the process for becoming a member. • Familiarity with store layout, products, and services. • Familiarity and understanding of emergency procedures. • Stay up to date with current storewide and departmental communications, policies, notices, and logs. • Abide by Co-op policies as delineated in the Employee Handbook. • Willingness and ability to learn to meet the changing needs and requirements of the job. II. Departmental - Ordering • Place departmental orders by appropriate deadlines. • Optimize stock levels by minimizing out-of-stocks while maintaining strong inventory turns. • Ensure appropriate supply of promotional and seasonal items. • Work with supervisor to continually improve ordering skills and troubleshooting techniques. • Work with department Coordinator to order new items, seasonal products, and discontinue outgoing products. • Provide frequent feedback to Coordinator on customer requests, product issues and all other relevant department information. • Obtain credit from vendors as assigned. Help manage occurrences of damages, shorts, expired products, inaccurate deliveries and returns. • Review invoices for accuracy before submitting to finance department. III. Departmental - Maintenance • Help maintain attractive, fully-stocked, fronted and rotated department sections. • Help maintain a clean department on a daily and long term basis. Stock products as assigned. Follow procedures for safe and accurate stocking. • Help maintain neat, organized and rotated backstock at the appropriate level. • Communicate with finance department about credit or invoice issues. • Keep accurate records of shrink and calculate shrink extensions as assigned. • Participate in quarterly inventory counts and calculate inventory extensions as assigned. • Perform back-up receiving duties as assigned by Stockroom Supervisor and/or in absence of Stockroom Supervisor. • Provide feedback in setting yearly sales, margin, and inventory turns goals. • Perform other tasks assigned. Requirements Required Skills and Qualifications: • 1 year of stocking experience. • General mobility requirements include the ability to: stand or sit for several hours at a time; lift up to 50 lbs. alone on a regular basis and 75 lbs. with assistance using safe lifting techniques; twist, turn, squat, and bend; do repetitive motions; visually read fine print; visually read a computer screen for long periods of time; climb a ladder. • The ability to handle and touch all different kinds of food. • The ability to work in a fast paced environment which may include exposure to wet, humid, cold, or outdoor weather conditions. • Moderate proficiency in Microsoft Word, Excel, Access and internet research skills. • Able to produce quality work within the established deadlines. • Retail or other experience serving the public. • Having experience and thorough knowledge of natural foods. • Familiarity with organic and non-GMO products. • Must enjoy interacting with and serving the public. • Must have a friendly and outgoing personality and a positive attitude. • Ability to handle multiple demands and stay calm. • Accuracy and attention to detail. • Organized and methodical in action. • Excellent communication skills. • Excellent trouble shooting skills. Logical problem solving skills. • Conflict resolution skills. • The ability to be reliable for regular scheduled shift work. • The ability to work a flexible schedule. • Willingness to work evenings, weekends, and holidays. • Ability to keep accurate, up to date records. Desired Skills and Qualifications: • 1 year of retail ordering experience. • Previous receiving experience. • Experience with digital receiving methods. • Experience with food cooperatives.