Ready to grow your career as an Assistant Community Manager? Join AAM and put your problem-solving skills, tech-savvy mindset, and passion for service to work! You’ll help manage a portfolio of HOA communities while supporting homeowners, board members, vendors, and service partners. From financials and contracts to compliance and day-to-day challenges, you’ll play an important role in keeping communities moving forward. If you’re organized, adaptable, and energized by making a difference, we’d love to meet you! Position Summary: Primarily responsible for assisting Community Manager by providing effective customer service to designated communities/homeowners through in-depth knowledge of Covenants, Conditions & Restrictions (CC&R’s) and management contracts. Position Responsibilities: • Provides administrative support and other tasks as directed to Community Manager. • Partners with AAM’s Management Team to ensure compliance with State and Federal Association Management Laws. • Develops a working relationship with community board members and various committees. . • Assists with community inspections of common areas according to AAM’s management contract. • Communicates with homeowners concerning compliance with CC&R’s. • Reviews monthly financials and submits community accounts payable. • Oversees the design review guidelines process. • Assists in reviewing bid proposals. • Travels to and from assigned communities per management contract. • Maintains accurate and current association records and websites. • Maintains an effective process for tracking architectural submittals. • Designs brochures, pamphlets, handouts, etc. for communities. • Attend meetings as needed. • Maintains open communication with contract vendors. • Maintains strict adherence to community and company deadlines. • Assists in reviewing bid proposals. • Updates community disclosure packages. • Maintains accurate and current association records. • Performs other duties as directed. Knowledge, Skills & Abilities: • Strong computer software and internet proficiency. • Excellent interpersonal skills: positive written and verbal communication abilities. • Ability to handle multiple tasks simultaneously, establish priorities, and meet deadlines. • Exceptional organization and tracking skills. • Proven customer service experience, with a strong emphasis on problem resolution. • Ability to multitask and prepare and process large amounts of administrative and customer service items while being detail oriented. • Ability to function efficiently in a high volume, fast-paced environment. • Ability to interact and work positively and effectively with staff at all levels. • Advanced communication skills (both verbally and written), and the ability to communicate with all levels of management, staff, residents and Boards of Directors. • Ability to work collaboratively and cooperatively within the department as well as with other departments. Physical Demands & Work Environment: • Sitting in an office setting utilizing a computer and other office equipment. • May be required to lift boxes, fill paper trays, and other minor physical office related tasks. • Sitting and standing for moderate periods of time. • Utilizing personal automobile for commuting to and from assigned communities. • Walking and/or driving communities to inspect common areas per management contract.