Key Responsibilities Guest Experience & Recreation Services • Welcome guests and provide friendly, attentive service throughout the resort's recreational areas. • Assist guests with recreational activities, equipment, and resort amenities, including pools, beach and waterfront areas, kayaks, paddleboards, bicycles, and other available activities. • Provide information about resort activities, amenities, and local attractions. • Set up and maintain recreational equipment, lounge chairs, umbrellas, towels, and other guest amenities. • Anticipate guest needs and respond promptly and professionally to requests or concerns. Recreation Operations & Maintenance • Maintain cleanliness, organization, and overall presentation of pools, waterfront areas, recreational spaces, and equipment. • Inspect recreational equipment regularly to ensure it is clean, functional, and safe for guest use. • Assist with the setup, coordination, and breakdown of recreational activities, special events, and guest experiences. • Monitor inventory of towels, recreational supplies, and equipment, communicating replenishment or maintenance needs to management. • Work collaboratively with Housekeeping, Engineering, Front Office, and other resort departments to ensure seamless guest service. Safety & Guest Well-Being • Monitor recreational areas to promote a safe and enjoyable environment for all guests. • Communicate and reinforce resort policies and safety guidelines in a courteous and professional manner. • Identify and promptly report safety hazards, damaged equipment, or maintenance concerns. • Respond appropriately to guest incidents or emergencies in accordance with established resort procedures. • Maintain awareness of weather and waterfront conditions that may affect recreational activities. Candidate Profile Education & Experience • High school diploma or equivalent preferred. • Previous experience in hospitality, recreation, guest services, or a similar customer-facing role preferred. • Strong interpersonal and communication skills with a genuine passion for guest service. • Ability to work independently and collaboratively in a fast-paced resort environment. • Familiarity with water sports, outdoor recreation, and the Florida Keys lifestyle is a plus. • Ability to work a flexible schedule, including weekends and holidays. Licenses & Certifications • CPR, First Aid, or AED certification preferred, or willingness to obtain certification. • Water safety or recreational equipment experience is a plus. Physical Requirements • Ability to lift and carry up to 50 pounds and regularly push, pull, and move recreational equipment. • Ability to stand, walk, bend, and perform physical tasks for extended periods. • Comfortable working outdoors in a tropical Florida Keys environment, including exposure to heat, humidity, and varying weather conditions. • Ability to safely navigate pool decks, waterfront areas, and other outdoor recreational spaces. About EOS Hospitality EOS Hospitality is a leading hospitality management company dedicated to creating exceptional guest experiences and fostering a culture of teamwork, service, and professional growth. At The Islands of Islamorada, team members have the opportunity to contribute to a unique luxury resort experience while being part of the larger EOS Hospitality family. Visit us online at Islands of Islamorada Resort™ - Official Site - A Florida Keys Luxury Resort and explore our parent company, EOS Hospitality for more information about the amazing ways we’re making a difference. #INDSLM