Characteristics of a successful candidate: • Demonstrate sincere enjoyment from working with students and colleagues. • Motivation to create a caring and welcoming environment. • Integrity, kindness, creativity, and decisiveness. • Ability to serve with agility; important to lead, listen, and serve with empathy. • A commitment to practicing open communication and inspiring trust. • Ability to manage multiple priorities in a fast-paced campus environment. Primary Duties and Responsibilities Front Office Support • Serve as a welcoming, courteous, and professional first point of contact for students, families, employees, visitors, and other individuals seeking assistance from the office. • Greet visitors and determine the nature of their visit, providing general assistance or directing them to the appropriate staff member, department, or campus resource. • Answer incoming telephone calls and respond to routine inquiries using established information, procedures, and resources. • Route telephone calls, messages, and requests to the appropriate staff member in a timely manner. • Monitor the front desk and reception area and help maintain a professional, organized, and welcoming environment. • Assist visitors with general information regarding office services, programs, appointments, events, and university resources. • Receive and appropriately distribute mail, packages, deliveries, and other materials. • Assist with visitor check-in and appointment notification. • Maintain awareness of scheduled division office activities, meetings, programs, and events in order to provide accurate general information. • Provide consistent front desk coverage during assigned work hours and communicate promptly with the supervisor regarding scheduling or coverage concerns. • Maintain appropriate confidentiality and discretion when interacting with students, employees, and visitors. Department and Division • Contribute to a welcoming, student-centered, professional, and service-oriented Division Office environment. • Establish and maintain positive working relationships with students, colleagues, campus partners, and visitors. • Engage in appropriate training and professional development necessary to perform assigned responsibilities effectively. • Perform other duties as assigned that are consistent with the scope and purpose of the Part-Time Front Desk Support position. Required Skills and Qualifications: • High school diploma or equivalent. • Experience providing customer service, reception, clerical, office or related support. • Ability to communicate professionally and effectively with a variety of individuals. • Basic computer proficiency, including the ability to use Microsoft office, and other standard office technology. • Ability to maintain confidentiality and appropriately handle sensitive information. • Ability to perform assigned responsibilities with reliability and attention to detail. • Effective oral and written communication skills. Preferred Skills and Qualifications: Complementing the required skills and qualifications: • Associate degree or a minimum of 60 completed college credit hours, and at least two years of related customer service, reception, clerical, or office support experience. • Previous experience working in a college or university, educational setting, customer service environment, reception area, or professional office. • Experience working directly with students, customers, clients, or the public. • Experience performing routine data entry, recordkeeping, filing, or general office support. • Demonstrated experience working successfully in a team-oriented environment.