The ideal candidate is an experienced systems professional with strong analytical, technical, and leadership skills who thrives in a fast-paced environment. If you are passionate about system design, application support, process improvement, and leading complex technology initiatives, we encourage you to apply. • Analyze business processes and operational requirements to develop effective system solutions. • Design user-friendly interfaces and system functionality that meet business objectives and compliance requirements. • Evaluate, troubleshoot, and resolve complex business system issues. • Develop functional specifications and detailed system requirements documentation. • Configure application settings, system tables, and business process workflows. • Perform application setup, maintenance, and enhancements according to organizational policies and procedures. • Lead system implementation efforts and ensure successful deployment of new functionality. • Support strategic system roadmaps and integration initiatives. • Create comprehensive test plans and test scripts. • Conduct user acceptance testing (UAT), system testing, and integration testing. • Validate system performance and ensure solutions meet business and technical requirements. • Develop end-user documentation and training materials tailored to both technical and non-technical audiences. • Conduct training sessions for super-users and key stakeholders. • Facilitate smooth system transitions and promote user adoption. • Provide ongoing application support, issue analysis, troubleshooting, and resolution. • Identify opportunities for process improvements and system optimization. • Manage high-priority incidents and coordinate resolution efforts. • Participate in on-call support rotation and provide after-hours support when necessary. • Lead and mentor team members, providing guidance and technical direction. • Collaborate with executives, managers, subject matter experts, vendors, and third-party representatives. • Manage multiple projects and priorities simultaneously while maintaining high-quality results. • Bachelor's degree in Information Systems, Computer Science, Business Technology, or a related field; equivalent experience may be considered. • Minimum of 7 years of gaming systems support experience. • Minimum of 5 years of experience supporting or administering IGT Advantage systems preferred. • Experience working with relational databases and SQL. • Experience with SSRS Reporting Services or similar reporting tools. • Strong understanding of system integrations and full software development lifecycle methodologies. • Experience gathering business requirements and translating them into technical specifications. • Proven ability to manage complex projects and competing priorities. • Strong analytical, troubleshooting, and problem-solving skills. • Excellent written, verbal, and interpersonal communication skills. • Strategic system planning and roadmap development experience. • Advanced product and application management expertise. • Experience working in highly regulated environments. • Strong customer service orientation and stakeholder management skills. • Ability to work independently and collaboratively within a team environment. • Demonstrated leadership and mentoring capabilities. • Ability to travel occasionally, including overnight travel. • Availability to provide after-hours and weekend support as needed. • Participation in an on-call support rotation. • Possession of a smartphone to maintain communication availability. • Valid driver's license with a satisfactory driving record. • Ability to obtain and maintain all required gaming licenses and regulatory approvals.