POSITION SUMMARY: Our Travel Consultants serve as knowledgeable ambassadors of Bass Pro - Hospitality, specializing in promotions, room categories, and property details to effectively inform and upsell to guests. They are responsible for handling reservation inquiries - both verbal and written - with accuracy and efficiency, ensuring exceptional guest satisfaction while optimizing room revenue and sales opportunities. ESSENTIAL FUNCTIONS: • Provide outstanding, personalized guest service while answering all phone calls within three rings. • Communicate with the guests in a professional manner via phone • Gain thorough knowledge of our current guest services, dining options, and activities to answer guest questions and upsell • Process all reservations, changes and cancellations coming over the resort's switchboard or via email. • Remain in constant awareness of all resort package plans, paying close attention to changes and updates • Handle daily correspondence and complete outbound calls in a timely manner; responding to inquiries and making reservations as needed • Maintain a thorough knowledge of all room types, rates, packages, and booking procedures. • Work within established guidelines, striving to maximize both occupancy and revenue • Will perform other duties as required EXPERIENCE/QUALIFICATIONS: • Minimum Degree Required: High School Diploma or Equivalent • Minimum typing skill of 45 wpm • Minimum one to three months related experience and/or training; or equivalent combination of education and experience KNOWLEDGE, SKILLS, AND ABILITY: • Ability to listen attentively, speak clearly, and write effectively to understand client needs and provide detailed information • Building rapport, managing client relationships, and ensuring customer satisfaction • Juggling multiple bookings, itineraries, and tasks while managing time efficiently and in an organized manner • Ensuring accuracy in all travel arrangements and documents • Handling unexpected issues like flight cancellations or changes in plans • Recommending and upselling services, meeting sales targets, and convincing clients to book • Competence in using a variety of software, including booking systems and customer management tools • Adjusting to changes in client needs or travel plans and staying updated with industry changes. • Paying close attention to what clients are saying to understand their needs accurately • Influencing clients to choose specific travel options and services • Making sound judgments that are in the best interest of the customer • The ability to manage one's workload and responsibilities effectively TRAVEL REQUIREMENTS: Seldom/Never PHYSICAL REQUIREMENTS: Regularly walks, sits, stands and does computer work. Seldom/Never lifts up to 50 lbs. INDEPENDENT JUDGEMENT: Performs tasks and duties under direct supervision, using well-defined policies and procedures. Work is reviewed by supervisor. Limited opportunity exists for exercising independent judgment and decision making. Full Time Benefits Summary: Enjoy discounts on retail merchandise, our restaurants, world-class resorts and conservation attractions! • Medical • Dental • Vision • Health Savings Account • Flexible Spending Account • Voluntary benefits • 401k Retirement Savings • Paid holidays • Paid vacation • Paid sick time • Bass Pro Cares Fund • And more! Bass Pro Shops is an equal opportunity employer. Hiring decisions are administered without regard to race, color, creed, religion, sex, pregnancy, sexual orientation, gender identity, age, national origin, ancestry, citizenship status, disability, veteran status, genetic information, or any other basis protected by applicable federal, state or local law. Reasonable Accommodations Qualified individuals with known disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and certain state or local laws. If you need a reasonable accommodation for any part of the application process, please visit your nearest location or contact us at [email protected]. Big Cedar Lodge