• Graduate (Any) with minimum of 3 - 5 years of work experience in an international BPO Banking process. • Excellent understanding or an SME of KYC/AML/CDD experience is mandatory • Flexible to work in night Shifts • Excellent Oral & Communication skills in English • Strong understanding of KYC/AML concepts/process • Maintain the necessary SLA’s and report out to the team manager on a regular basis • Anticipates problems and recognizes when to deviate from standard practices • Seeking assistance or to resolve complex issues with the help of process knowledge • Adhere to project requirements and department objectives • To follow technical protocols and general procedures guided by department objectives • Effectively communicate to coordinate job specific information and to collaborate with team members • Participating in the training programs based on business needs • Attending team meetings or customer calls (if required) • To perform Quality Audits based on process requirements • Candidate should also be able to lead a team as a SME