Job Description: Role: LogicMonitor Support Engineer / Monitoring Platform Engineer Support Level: L2/L3 Grade: 8-10 Experience: Typically 5–10 years Key Responsibilities • Provide L2/L3 production support and administration for the LogicMonitor monitoring platform. • Monitor and maintain LogicMonitor Collectors, resources, DataSources, alerts, dashboards, and integrations. • Perform onboarding and configuration of servers, network devices, applications, databases, and cloud resources into LogicMonitor. • Configure and troubleshoot LogicMonitor Collectors, including collector connectivity, performance, upgrades, and failover. • Create, configure, and maintain DataSources, PropertySources, EventSources, ConfigSources, and monitoring templates. • Configure and tune alert thresholds, escalation chains, notification rules, and alert routing. • Troubleshoot missing monitoring data, false alerts, collector failures, connectivity issues, and device discovery problems. • Perform monitoring and troubleshooting using protocols and technologies such as SNMP, WMI, SSH, REST APIs, JDBC, HTTP/HTTPS, and Syslog. • Support monitoring across Windows, Linux/Unix, network, database, middleware, and cloud environments. • Build and maintain LogicMonitor dashboards and reports for infrastructure health, availability, capacity, and performance. • Investigate production incidents and perform root cause analysis (RCA) for recurring monitoring or platform issues. • Integrate LogicMonitor with ITSM and notification platforms such as ServiceNow, Microsoft Teams, email, PagerDuty, or similar tools. • Support ServiceNow incident creation and alert-to-ticket integration, including troubleshooting duplicate or missing incidents. • Perform monitoring configuration changes through established change management processes. • Support LogicMonitor platform upgrades, Collector upgrades, maintenance activities, and monitoring improvements. • Develop or modify monitoring logic using Groovy, PowerShell, Python, REST APIs, or other scripting technologies as required. • Perform alert optimization and noise reduction by reviewing thresholds, duplicate alerts, dependencies, and monitoring configurations. • Work with application, infrastructure, network, database, cloud, and vendor teams to troubleshoot complex monitoring issues. • Maintain SOPs, runbooks, knowledge articles, monitoring standards, and troubleshooting documentation. • Participate in incident, problem, change, and service-request management using ITSM tools. • Provide production support during critical incidents and participate in on-call support when required. Required Technical Skills • Strong hands-on experience with LogicMonitor administration and support. • Good understanding of: • LogicMonitor Collectors • Resources and Resource Groups • DataSources • PropertySources • EventSources • ConfigSources • Alert thresholds • Escalation chains • Dashboards and reports • Device/resource discovery • Good administration/troubleshooting knowledge of Linux/Unix and Windows Server. • Understanding of network devices, firewalls, load balancers, storage, databases, and middleware monitoring. • Experience troubleshooting CPU, memory, disk, filesystem, network, process, service, and application availability issues. • Knowledge of at least one cloud platform such as AWS, Microsoft Azure, or Google Cloud Platform. • Experience with scripting using Groovy, PowerShell, Python, Bash/Shell, or similar technologies. • Understanding of ServiceNow incident/change/problem management processes. • Experience with monitoring integrations using REST APIs, webhooks, email, and ITSM tools. Preferred Skills • Experience developing or customizing LogicModules. • Experience with dynamic resource discovery and automated monitoring onboarding. • Knowledge of APM, observability, infrastructure monitoring, and event management concepts. • Experience with enterprise monitoring tools such as Splunk, Dynatrace, SolarWinds, Datadog, AppDynamics, Nagios, IBM Tivoli, or similar platforms. • Understanding of high availability, disaster recovery, capacity management, and monitoring architecture. • Experience with automation and monitoring-as-code concepts. • Knowledge of ITIL processes and enterprise production support practices.