Work Experience Job Requirement: • Knowledge on ITIL framework; • Technical ability to provide 1st level network monitoring; • Technical ability to provide basic fault finding and fault escalation; • Good understanding of incident management activities; • Good ability to follow and documented operational processes; • Basic understanding of Ethernet, Spanning Tree, TCP/IP, Routing (RIP, EIGRP, OSPF, BGP); • Basic understanding of IOS and CatOS; • Experience with ticket management and change request management systems; • Experience with network monitoring / management tools/ analysis tools; • Experience with liaising with carriers and vendors for faults; and • Good communications and interpersonal skills. • Day-to-day maintenance and backup. • SLA Maintenance/ Management, monthly Uptime reports, bandwidth utilization reports & interface utilization/reporting of all the devices. • Trouble shooting and debugging of Network and Application access issues. • Incident management. • Submission of periodical reports on the performance of the equipment’s and its review. • SLA maintenance/management, daily, weekly, and quarterly interface utilization report, hardware report etc. • Open for 24*7 Shift. Qualification: B.E / B.Tech. / MCA with CCNA or equivalent certification Desired Experience: • Any Technical Graduate with hands on experience with networking, routing, switching is necessary with minimum 2+ years of experience. • Network engineer with basic networking technology skills; Good understanding of cross platform technologies; and should be familiar with Cisco based technologies and products. (working hours 24x7, shift based)