Job Summary: Responsible for supervision of team members within the fulfillment center environment. Provides daily support to pharmacy fulfillment center team members to ensure they provide a first in class experience to Walgreens patients and customers. Monitors and reviews the day-to-day work of team members. Job Responsibilities: • Resolves and/or provides technical advice on complex or critical issues • Determines and initiates appropriate resolution for escalations. Reports issues/concern, when appropriate. • Supervises daily activities of all team members for scheduled shift and provides feedback and coaching of team members according to quality standards. • Responsible for coaching and developing team members and leads. • Conducts performance reviews with team members, identifies opportunities for development, and recommends sustainable solutions to achieve necessary results. • Continues to look for ways to improve current processes with enhancements and ideas. Makes recommendations on process improvements. • Maintains working relationships and cooperates actively with all levels and areas of management to ensure that the objectives of the department and company are met. • Responsible for ensuring compliance with federal, state, and local laws, as well as company and facility policies and procedures. Maintains standards of performance in accordance with policies and procedures (e.g., HIPAA guidelines/regulations, insurance, and fraud abuse guidelines, required productivity levels, timeliness expectations, etc.). About Walgreens Founded in 1901, Walgreens (www.walgreens.com) proudly serves nearly 9 million customers and patients each day across its approximately 8,500 stores throughout the U.S. and Puerto Rico. Walgreens has approximately 220,000 team members, including nearly 90,000 healthcare service providers, and is committed to being the first choice for pharmacy, retail and health services, building trusted relationships that create healthier futures for customers, patients, team members and communities.