Job Summary: As a Senior Specialist, AR Central Collections, you will be responsible for collections follow up for accounts and issues escalated by the BPO. You will be responsible for auditing the BPO work, training BPO staff as assigned, and for adjustment approvals as assigned. This position is responsible for performing more complex research to resolve issues with the receivable data and with payers. While this is subject to change, this currently is a hybrid position located in Danville, IL. Job Responsibilities: • Contacts payers to collect past due invoices and to obtain missing information for payments received. Corrects and resends billings. Prepares escalation reports and emails to Manager when unresolved issues need further escalation. • Trains and certifies BPO AR staff. Audits the BPO staff work as assigned. Answers BPO staff escalated questions in regards to US Healthcare, pharmacy processes and the receivable system. • Responsible to know United States Healthcare regulations, payer contracts, government regulations, pharmacy workflow, and subsidiary receivable systems as related to assigned receivable types. • Processes adjustments to the receivable and researches unapplied payments that require a more comprehensive knowledge of the AR system and revenue cycle process flows in the department. • Helps run basic and more complex receivable system data queries and reports following standard processes. • Prepares reports as required by procedures. • Verifies information on billing invoices, forms, vouchers or other accounting documents according to process guidelines. Contacts internal and external departments to obtain required information, documents, or payments. • Follows processes and performs transactions with a high degree of accuracy. Ensures system and data accuracy for self and BPO staff. • Displays knowledge of all procedures and processes to train and audit work of others. Provides work guidance to BPO staff and less experienced clerical staff. • Handles questions and inquiries. Resolves issues as assigned. About Walgreens Founded in 1901, Walgreens (www.walgreens.com) proudly serves nearly 9 million customers and patients each day across its approximately 8,500 stores throughout the U.S. and Puerto Rico. Walgreens has approximately 220,000 team members, including nearly 90,000 healthcare service providers, and is committed to being the first choice for pharmacy, retail and health services, building trusted relationships that create healthier futures for customers, patients, team members and communities.