Job Summary Supervises a team of Public Safety Officers of between 4 – 10 per shifts assigned thru hiring, training, and performance managing throughout hospital buildings, grounds and offsite locations to prevent fire, theft and vandalism, providing for a safe and secure environment for all patients, families and employees. Minimum Job Requirements • American Heart Association AED - maintain active and in good standing throughout employment • Crisis Prevention Institute (CPI) - maintain active and in good standing throughout emoloyment within 90 days of hire • Successfully complete the Basic Security Officer Healthcare Training Course (only once) within 6 months of hire. • Active and valid State of Florida driver’s license with an approved driving record pursuant to our policy and maintained throughout employment • 3-5 years' experience as a public safety officer Essential Duties and Responsibilities • Develops, creates, and presents officer training programs. Responsible for routine and on-going training to ensure gaps are identified during hiring and services provided. • Conducts performance evaluation and facilitates conversations to include career interest and development opportunities for each staff member on a timely manner. • Responsible for ongoing performance management of staff, ensuring crucial conversations occur frequently (not just annually) in a private setting & in a learning format to ensure employee engagement. • Ensures proper performance documentations are followed to lead to a decision to develop, promote and/or terminate. • Ensures 100% proactive compliance of staff completion of required licensures, certifications, and education follow up. • Reviews and revises detailed reports in the Incident Management System. Communicates and educates on incidents to staff and customers on preventive measures where applicable. • Proactively sources, interviews and hires staff. Ensures proper staffing coverage daily and by shifts, thru scheduling system, rotations and effectively monitoring the use of overtime. • Conducts thorough investigations of incidents, unusual circumstances, etc. verifying detailed information & leads interviews with each identified witness in a professional none threatening manner. • Reviews and revises reports prepared by Officers. Makes recommendations for next steps to the appropriate party or parties involved and determines if Officer needs further educational training. • Leads the Fire Control Team to ensure proper fire watches are executed in compliance; ensures fire drills are proactively scheduled and executed, etc. • Functions as an officer or dispatch to respond to emergency calls for assistance as back up support, during peak times, or if short staffed. • Conducts rounding of facility with staff during shift changes (before or after, at beginning and/or at end) to ensure staff is trained and aware of things they may have missed. • Conducts ongoing audits on activity logs to ensure compliance. • Exemplifies exceptional customer service to customers & peers, & ensures staff does the same by demonstrating excellent communication in responses that enhance the customer's perception of Security. • Responds in an acceptable time frame using department overall score thru the inter-departmental survey results.enhance the customer's perception of Security. • Ensures organization and departmental goals/objective are developed and executed within the Public Safety Department. Reports and monitors each goal to senior leaders. • Patrols designated areas under construction and reports deficiencies or life safety issues (per ILSM and Fire Watch) including elements surrounding fires and code reds. • Monitors and ensures compliance with DNVGL, Federal, State and local laws as it pertains to OSHA and life safety requirements. • Ensures metrics are meeting expectations & adjusts as needed: overall turnover/ first year turn over, interdepartmental customer service survey, employee engagement scores, DNV compliance , etc. • Provides continuous supervision, observation of behavioral health patients, and adheres to non-violent crisis intervention strategies (CPI). Knowledge/Skills/Abilities • • Security D license is a highly preferred. • • Experience in security within a hospital setting highly preferred. • • Experience with customer service within a hospitality industry highly preferred. • • Basic proficiency in Microsoft Word and Excel. • • Ability to make quick and independent decisions that lead to events that involve safety and security of patients, families and staff. • • Ability to communicate effectively verbally and in writing. • • Bi-lingual (English/Spanish) highly preferred. • • Ability to write and produce well written reports and presentations for staff education and incident investigation and reporting. • • Possesses strong leadership skills and able to provide excellent customer service. • • Able to react calmly under stressful conditions and relates cooperatively and constructively with clients and coworkers. • • Required to work flexible schedules to include nights, overnights, week-ends, holidays, etc. (EOE DFW) 6/26/18