Business Operations Supports the development and execution of the rhythm of business (ROB); uses strategic plans to inform structure and business insights to predict business outcomes. Works with senior leaders and business partners (Finance, Procurement, Human Resources (HR), Recruiting, Legal) to drive outcomes. Drives business review cadence. Informs direction for processes related to adherence to privacy and compliance. Support the planning, coordination, and execution of high‑impact customer and partner engagements, ensuring each interaction is aligned to executive priorities and desired outcomes. Prepare and manage content and preparation for key internal communications including All Hands meetings, staff meetings and leadership updates to the organization. Manage special projects, strategic initiatives, and cross-functional workstreams with high autonomy and judgment. Build relationships across product, marketing, field, finance, and partner teams to drive alignment and impact without direct authority. Navigate ambiguity with confidence, bringing teams together to solve complex problems, unblock issues, and deliver results. Model a culture of operational excellence, high integrity, inclusivity, and continuous improvement across the organization. Drive clarity in fast-moving environments, ensuring stakeholders are informed, aligned, and empowered to execute. Organizational Health - Champion a positive team environment. Use employee feedback and engagement metrics to identify improvement areas and drive action plans with leadership and HR. Team Development & Engagement - Lead initiatives that promote learning, recognition, and team cohesion. Elevate hiring and onboarding practices to ensure a welcoming candidate experience and smooth integration of new hires. Bachelor's Degree in relevant field (e.g., Liberal Arts, Business Administration, Management, Computer Science) AND 6+ years experience in financial management, business planning, operations management, strategy, project management, human resources, or business-related roles Master's Degree in relevant field (e.g., Liberal Arts, Business Administration, Management, Computer Science) AND 8+ years experience in financial management, business planning, operations management, strategy, project management, human resources, or business-related roles OR Bachelor's Degree in relevant field (e.g., Liberal Arts, Business Administration, Management, Computer Science) AND 12+ years experience in financial management, business planning, operations management, strategy, project management, human resources, or business-related roles OR equivalent experience. 3+ years experience in marketing OR marketing technology space OR business management OR people management Communications experience Experience managing or developing community programs Experience managing budgets and ROBs