Response and Resolution: You own, investigate and solve customer technical issues. You collaborate within and across teams, leveraging troubleshooting tools and practices. Readiness: You lead or participate in building communities with peer delivery roles and, where appropriate, share your knowledge. You develop specific technical and professional proficiency to enable you to resolve customer issues, through training and readiness. Strong Experience in ADS, Group Policies, FSMO Roles, DNS Zones, Replications etc Excellent customer Service skills and effective learning skills Strong Experience in ADS, Group Policies, FSMO Roles, DNS Zones, Replications etc Bachelor's Degree in Computer Science, Information Technology (IT), or related field AND 1+ years of technical support, technical consulting experience, or information technology experience OR 3+ years of technical support, technical consulting experience, or information technology experience OR equivalent experience English Language: fluent in reading, writing and speaking. This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled. * Additional Technology Certifications - Cisco, Novell, Unix, Security etc (Preferred) Good English Communication Skills - Spoken and Written (including technical writing)