Summary: Greets, instructs, directs and schedules patients and visitors. Serves as a liaison between patient and medical support staff. May assist with various duties within the clinic. Verifies insurance benefits and assists with referrals. Collects payments and prepares cash for deposits. Responsibilities: • Maintains flow of patient check-in, verifies demographic and insurance information and enters into computer database. Assures that information in patient account is accurate. • Assists with answering phones, taking messages and assisting with patient and staff inquiries. • Responds to CBO requests for patient account corrections and/or maintenance, in a timely manner. • Schedules appointments for patients in accordance with physician guidelines. • Collects time of service payment amounts; collects prior balance amounts and/or arranging payment plans as requested. The following duties may also be performed: • Checks in patients, verifies and updates necessary information in the medical record. Assists patients with completing all necessary forms. • Scheduled appoints according to clinician template and follows office scheduling policies. • Assists front office lead/supervisor with other administrative duties such as front end duties, denials, work queues and correct any errors to ensure clean claims. • Screens visitors and responds to routine requests for information. • Follows the CHRISTUS Health guidelines related to the Health Insurance Portability and Accountability Act (HIPAA), designed to prevent or detect unauthorized disclosure of Protected Health Information (PHI). • Maintains strict confidentiality. • Uses oral and written communication skills to effectively convey ideas in a clear, positive manner that is consistent with the CHRISTUS Mission. • Maintains established CHRISTUS Health policies, procedures, objectives, quality assurance, safety, environmental and infection control. • Performs job responsibilities in a manner that is consistent with the CHRISTUS Mission and Code of Ethics and supportive of CHRISTUS Health’s cultural diversity objectives. • Supports and adheres to CHRISTUS Service Guarantee. • Performs other related work as assigned by leadership. Requirements: • High school diploma or equivalent. • Knowledge of managed care preferred. • Ability to operate 10 key calculator by touch, telephone, computer, copier, and fax machine. • Excellent interpersonal and communication skills and good math knowledge essential. • Some College Preferred • Three or more years of experience in a health care organization. • ICD9 and CPT coding (advanced skills) Preferred • Experience with charge posting or collections Preferred Work Schedule: PRN Work Type: Per Diem As Needed