Responsibilities Artificial Intelligence; Advanced Technology; The very best in patient care. With decades of expertise, RadNet is Leading Radiology Forward. With dynamic cross-training and advancement opportunities in a team-focused environment, the core of RadNet’s success is its people with the commitment to a better healthcare experience. When you join RadNet as our Patient Rescheduling Representative, you will be joining a dedicated team of professionals who deliver quality, value, and access in the 21st century and align all stakeholders- patients, providers, payors, and regulators achieve the best clinical outcomes. JOB SUMMARY The Patient Rescheduling Representative plays a crucial role in the patient communication process for the Authorization Team. The representative will serve as the liaison between our patients and the Authorization Team, handling all rescheduling/cancellation calls to our patients, as well as receiving incoming patient rescheduling inquiries. This role will require superior customer service skills, and the ability to navigate and de-escalate challenging situations. The Patient Rescheduling Representative will be an effective communicator, providing accurate information to our patients and successfully answering their inquiries. The Patient Rescheduling Representative is part of a dynamic team that delivers an exceptional patient experience through superior customer service, empathy, and patience. You will: • Monitor assigned rescheduling worklist and ensure patient contact within designated rescheduling time frame, utilizing all tools and required methods of communication. • Take ownership of assigned accounts, perform necessary rescheduling follow-up, and understand when the account has been worked to its furthest extent. • Review and follow rescheduling/cancellation instructions and authorization timelines, confidently relaying pertinent information to our patients, offering self-pay options and following cancellation protocols. • Ensure all incoming patient inquiries are solved for and determine when escalation is needed. • Investigate accounts requiring scheduling updates due to exam changes and appropriately reschedule appointments. • Ability to de-escalate challenging rescheduling situations with little to no guidance. • Demonstrate superior customer-service skills, empathy, and patience while adhering to rescheduling/cancellation protocols. If You Are: • High School Diploma or equivalent required. • Bachelor’s degree in business, healthcare, or a related field preferred. • Previous experience in a phone and/or customer experience/support role preferred. • Previous experience working on authorizations or in radiology preferred. • Strong interpersonal skills. • Ability to handle inbound and outbound phone calls in the English language fluently. • Knowledge and ability to navigate office equipment (such as computer) and understand computer applications such as Word, Excel, Outlook and webchat. • Ability to scan and label documentation into a patient’s chart. Ideal Candidate will possess: • Maintain departmental Quality Index (QI) and productivity standards. • Communicates, cooperates, and consistently functions professionally and harmoniously with all levels of supervision, co-workers, patients, visitors, and vendors. • Demonstrates initiative, personal awareness, professionalism and integrity, and exercise confidentiality in all areas of performance. • Follows all local, state and federal laws concerning employment to include but not limited to: I-9, Harassment, EEOC, Civil rights and ADA. • Follows OSHA regulations, RadNet and site protocols, policies and procedures. • Follows HIPAA, compliance, privacy, safety and confidentiality standards at all times. • but not limited to: I-9, Harassment, EEOC, Civil rights and ADA. • Follows OSHA regulations, RadNet and site protocols, policies and procedures. • Follows HIPAA, compliance, privacy, safety and confidentiality standards at all times. Pay Range: $18.57-$20.69 per hour