Responsibilities Artificial Intelligence; Advanced Technology; The very best in patient care. With decades of expertise, RadNet is Leading Radiology Forward. With dynamic cross-training and advancement opportunities in a team-focused environment, the core of RadNet’s success is its people with the commitment to a better healthcare experience. When you join RadNet as an IT Product Specialist, you will be joining a dedicated team of professionals who deliver quality, value, and access in the 21st century and align all stakeholders- patients, providers, payors, and regulators to achieve the best clinical outcomes. You Will: • Serve as a subject-matter expert for the remote software solutions by analyzing existing workflows to identify opportunities for improvement. • Maintain an in-depth understanding of remote solutions, including their features, benefits, and use cases, to provide effective end-user support. • Support the deployment, configuration, and optimization of product solutions across the organization. • Monitor incident queues and respond promptly to product-related issues and user requests. • Troubleshoot technical problems, document findings, and ensure timely issue resolution. • Collaborate with end users and technical teams to gather requirements and understand workflow needs. • Collect and analyze user feedback, providing recommendations for product improvements or enhancements. • Communicate clearly regarding incident status, product updates, and new feature releases. • Develop, maintain, and update product documentation, knowledge articles, and job aids. • Create and deliver training materials to promote user adoption and understanding of system features. • Provide detailed feedback to internal teams regarding product performance, user challenges, and potential optimizations. • Support new product implementations, including setup, testing, training, and post-launch assistance. • Collaborate with cross-functional teams to ensure alignment with operational requirements and organizational initiatives. • Travel as needed to provide support for implementations, troubleshooting, and other project-related activities. If You Are: • Passionate about patient care and exercise sound judgement and an ability to remain professional in all situations. • You demonstrate effective and professional communication, interpersonal skills and respect with patients, guests & colleagues. • You have a structured work-approach, understand complex problems and you are able to prioritize work in a fast-paced environment. To Ensure Success in This Role, You Must Have: • Bachelor’s or Associate’s degree in a related technical field, or at least 1 year minimum proven experience in IT, technical support, and troubleshooting hardware and software systems required. • Strong knowledge of Microsoft Windows operating systems, PC hardware, software installation, and connectivity. • General understanding of networking concepts and IT infrastructure. • Excellent written and verbal communication skills, with the ability to convey technical information clearly to both technical and non-technical audiences. • Strong analytical and problem-solving skills to diagnose and resolve technical issues efficiently. • Demonstrated ability to deliver outstanding customer service and maintain user satisfaction. • Proven ability to collaborate effectively with cross-functional teams, internal stakeholders, and external partners. • Ability to work independently in a remote environment while managing priorities and meeting deadlines. • Capacity to adapt in a fast-paced, dynamic work environment and handle multiple tasks simultaneously. • Flexibility and willingness to travel as required. • Demonstrated operational and interpersonal skills, including the ability to develop work schedules, manage time effectively, and meet deadlines under pressure. We Offer: • Comprehensive Medical, Dental and Vision coverages. • Health Savings Accounts with employer funding. • Wellness dollars • 401(k) Employer Match • Free services at any of our imaging centers for you and your immediate family. Pay Rate: $65,000.00 - $75,000.00 per year