Summary The Support Operations Manager serves as a key member of the Protective Services leadership team, responsible for overseeing critical support functions that enable safe, secure, and efficient security operations across a complex, mission-driven environment. This position provides leadership for Resource Protection, Physical Security, Locksmith Operations, Emergency Management support, operational planning, and policy administration. Responsibilities • Lead and manage support operations programs, including Resource Protection, Physical Security, Locksmith Services, and Emergency Management functions. • Provide supervision, direction, and performance oversight for assigned personnel, ensuring operational objectives are achieved and service levels are maintained. • Establish priorities, allocate resources, and coordinate activities to support organizational goals and mission requirements. • Evaluate operational effectiveness and implement improvements that enhance efficiency, compliance, and customer service. • Develop, review, update, and maintain operational policies, procedures, directives, post orders, emergency instructions, and security-related guidance. • Ensure policies and procedures remain current, effective, and aligned with applicable laws, regulations, organizational requirements, and industry best practices. • Coordinate document development, review, approval, and publication processes. • Communicate policy changes and operational guidance to affected personnel and stakeholders. • Lead planning and coordination activities supporting launch operations, VIP visits, special events, contingency operations, and other mission-critical activities. • Develop staffing plans, deployment strategies, schedules, duty rosters, and operational timelines to support event requirements. • Coordinate activities with internal leadership, emergency responders, law enforcement agencies, public affairs personnel, and external stakeholders. • Ensure appropriate security and operational support is in place to meet safety, security, and mission requirements. • Other duties as assigned Qualifications Minimum Qualifications: • Associate's degree in Criminal Justice, Homeland Security, Emergency Management, Public Administration, Business Administration, Security Management, or a related field required. • Equivalent combinations of education, military service, law enforcement experience, and leadership experience may be considered. • Minimum of seven (7) years of progressively responsible experience in security operations, law enforcement, emergency management, military operations, physical security, or a related field. • Minimum of three (3) years of supervisory or management experience. • Experience coordinating complex operational activities, special events, emergency response operations, or security programs. • Must be able to obtain and maintain a DoD Secret Security Clearance. • Must maintain firearms qualifications and other required operational certifications. • Successfully pass background and drug screening. Preferred Qualifications: • Experience developing policies, procedures, operational plans, and workforce schedules preferred. • Bachelor's degree preferred Knowledge, Skills and Abilities: • Demonstrated ability to lead teams, manage operations, and drive organizational performance. • Experience supervising personnel and managing multiple functional areas simultaneously. • Ability to influence, motivate, and develop employees. • Knowledge of security operations, resource protection, physical security, emergency management, and incident response principles. • Understanding of operational planning, contingency management, and risk mitigation practices. • Familiarity with physical security technologies, access control systems, and emergency preparedness procedures. • Proficiency in Microsoft Office Suite, including Word, Excel, Outlook, PowerPoint, and related business applications. • Experience with reporting systems, scheduling platforms, document management systems, and operational databases preferred.