Summary Chenega Naswik International, LLC is seeking a dependable and detail-oriented Security Control Center Operator to support security operations for the Missile Defense Agency (MDA). This position plays a critical role in monitoring security systems, coordinating emergency communications, and supporting incident response activities that help protect MDA personnel, facilities, and resources. • The ideal candidate is alert, customer-focused, and capable of remaining calm in high-pressure situations. This role offers the opportunity to support mission-critical security operations, work with advanced security technologies, and contribute directly to the safety and security of government facilities and personnel. Responsibilities • Monitor integrated electronic security systems and serve as the primary communications point for security and emergency operations. • Coordinate response activities for security incidents, emergencies, and alarm activations. • Dispatch security personnel and resources to incident locations as required. • Maintain situational awareness of on-duty personnel and operational activities. • Monitor intrusion detection, access control, and closed-circuit television (CCTV) systems. • Communicate security, medical, fire, and emergency information to appropriate personnel and agencies. • Support emergency response operations and assist first responders as directed. • Maintain accurate operational logs, records, and incident documentation. • Develop and maintain attendance rosters, activity reports, and after-action documentation for special events as required. • Provide professional customer service while interacting with employees, contractors, visitors, and government personnel. • Support compliance with established security procedures, operational requirements, and emergency response protocols. • Perform other duties as assigned. Qualifications • High School Diploma or GED required. • Must be at least 18 years of age. • Minimum of six (6) months of alarm monitoring experience or one (1) year of experience in access control, security operations, or a related field. • Must be able to obtain and maintain a Secret clearance. • Must possess current Cardiopulmonary Resuscitation (CPR), Automated External Defibrillator (AED), and First Aid certifications. • Must be able to read, write, speak, and understand English and apply written policies, procedures, instructions, and training materials. Preferred Qualifications: • Experience supporting Department of Defense, Missile Defense Agency, or federal government facilities. • Experience working in a Security Operations Center (SOC), dispatch center, or alarm monitoring environment. • Experience monitoring CCTV, intrusion detection, and access control systems. • Experience supporting emergency communications and incident response operations. • Familiarity with security reporting and incident documentation processes. Knowledge, Skills and Abilities: • Must know a variety of computer software applications in word processing, spreadsheets, databases, and Outlook.