Summary The Public Safety Communications Center (PSCC) Dispatcher serves as a critical link between emergency responders, security personnel, fire services, law enforcement, and NASA operations. As the first point of contact for emergency and non-emergency communications, the Dispatcher is responsible for receiving, processing, prioritizing, and coordinating responses to incidents affecting personnel, facilities, and mission-critical assets at Kennedy Space Center. Responsibilities • Answer and process emergency and non-emergency calls for service in a professional, timely, and efficient manner. • Evaluate incoming information, assess priorities, and dispatch appropriate law enforcement, fire, emergency medical, security, or other emergency response personnel. • Monitor incidents and maintain continuous communication with responders to ensure accurate information sharing and coordination. • Coordinate emergency response activities during routine operations, critical incidents, security events, natural disasters, and contingency situations. • Maintain situational awareness of ongoing activities affecting the security and safety of personnel, property, and facilities. • Accurately document, track, and update incidents using the Computer-Aided Dispatch (CAD) system. • Maintain complete and chronological records of incident activities, actions taken, and communications received or transmitted. • Prepare reports, logs, and documentation in accordance with departmental procedures and regulatory requirements. • Ensure all records are accurate, complete, and maintained in compliance with applicable policies and standards. • Operate and monitor: • Emergency 911 and administrative telephone systems • Computer-Aided Dispatch (CAD) systems • Two-way radio communications systems • Closed-Circuit Television (CCTV) systems • Fire and security alarm monitoring systems • Emergency warning and notification systems • Criminal Justice Information Services (CJIS) systems • Driver and Vehicle Information Database (DAVID) • Incident management and security monitoring platforms • Identify and communicate security, safety, or operational concerns requiring immediate action. • Other duties as assigned Qualifications Minimum Qualifications: • High School Diploma or GED required. • Must meet and maintain applicable requirements of: • NFPA 1061, Professional Qualifications for Public Safety Telecommunications Personnel • NFPA 1221 standards related to emergency communications operations • Must obtain and maintain certifications for: • Florida Crime Information Center (FCIC) • National Crime Information Center (NCIC) • Criminal Justice Information Services (CJIS) • Driver and Vehicle Information Database (DAVID) • National Incident Management System (NIMS) • FEMA Incident Command System (ICS) courses as required • Must be able to obtain and maintain a DoD Secret Security Clearance. • Successfully pass background and drug screening Preferred Qualifications: • One (1) year or more of public safety dispatch, emergency communications center, 911 call center, military dispatch, security dispatch, or related experience. • Experience operating CAD, alarm monitoring, radio communications, CCTV systems, or emergency notification platforms. • Experience working in a law enforcement, fire service, emergency management, military, government, or security environment. Knowledge, Skills and Abilities: • Knowledge of public safety communications principles, dispatch procedures, and emergency response protocols. • Familiarity with Computer-Aided Dispatch (CAD), radio communications systems, security monitoring technologies, and emergency notification systems. • Understanding of incident command principles and emergency management procedures. • Knowledge of records management and documentation requirements. • Ability to remain calm, focused, and decisive during emergencies and high-stress situations. • Ability to multitask efficiently while managing multiple incidents, communications channels, and system alerts simultaneously. • Strong problem-solving and decision-making skills. • Ability to assess information quickly and prioritize responses appropriately. Excellent attention to detail and accuracy.