Overview As a Retail Sales Associate at Big Sky Resort, you are the face of our retail operations, welcoming guests, sharing product knowledge, and delivering an exceptional customer experience every day. You play a key role in supporting our dynamic retail environment by engaging with customers, maintaining store standards, and contributing to overall team success. Big Sky’s retail locations offer a wide range of products including ski, snowboard, and bike gear, outerwear, apparel, athleisure wear, gifts, and souvenirs. We are looking for enthusiastic, guest-focused individuals to join our team across locations such as: Lone Peak Logo, Big Sky Cap Co., Candle Bar, Madison Mercantile, and the Huntley Trading Post. Check out Big Sky Resort's retail outlets at the link here. Responsibilities Customer Experience & Sales: • Greet all guests with a friendly, welcoming attitude and provide excellent customer service throughout their visit. • Assist customers with product selection, answer questions, and offer upselling opportunities based on current promotions and guest needs. • Stay knowledgeable about product offerings across all categories, including seasonal equipment and apparel. • Help drive store sales by contributing to a fun, engaging, and service-focused environment. Store Presentation & Merchandising: • Maintain a clean, organized, and visually appealing sales floor that reflects brand standards. • Assist with restocking merchandise, setting up displays, and executing merchandising plans. • Support daily execution of visual and brand standards as outlined in the internal audit processes. Operational Support: • Accurately process transactions at the point-of-sale system, including sales, returns, and exchanges. • Follow all company policies and procedures, including safety, cleanliness, and loss prevention protocols. • Assist with opening and closing procedures, ensuring the store is always “grand opening sharp”. • Maintain a safe and organized workspace for team members and guests. Team Collaboration: • Work closely with fellow team members and store leadership to meet daily goals and provide seamless guest experiences. • Participate in ongoing training sessions to improve product knowledge and service skills. • Support store operations by assisting with special projects, promotional events, and seasonal transitions as needed. Qualifications • Previous retail or customer service experience preferred, but not required. • Strong communication and interpersonal skills with a guest-first mindset. • Ability to work in a fast-paced environment and manage multiple tasks effectively. • Flexible availability including evenings, weekends, and holidays. Physical Requirements: • Able to stand and walk for extended periods • Capable of overhead reaching, bending, squatting, kneeling, and lifting up to 55 lbs with assistance • Comfortable walking stairs and climbing ladders • Able to perform daily maintenance tasks including sweeping, vacuuming, and trash removal All full time seasonal team members can enjoy the following benefits: • FREE All Mountain Ski Pass and eligibility for Free or Discounted Tickets to other Montana Mountains and Boyne Resort properties • Discounted vouchers for skiing at Big Sky Resort for friends and family • Discounted ski/snowboard rentals with a free team member lesson • 25%-50% off F&B and Retail at all Boyne outlets • Eligibility for affordable Team Member Housing • Lodging discounts for friends and family • Discounted Lone Mountain Ranch Cross Country Ski Trail Pass • Wellness Day and Eligibility for PTO • Monthly team member events