Overview The Highlands at Harbor Springs is looking for enthusiastic and customer-focused team members to join our Food Market crew! In this role, you will assist guests with placing food orders, selecting items from our Grab-and-Go coolers, and ordering pizzas from Champions Pizza. We are looking for dependable team members who enjoy working with people and creating a positive guest experience. This position offers full-time and part-time opportunities with flexible scheduling, giving you plenty of time to enjoy the perks and benefits of working at The Highlands! Employee Perks: • Free Golf and Ski Passes – Enjoy outdoor activities with free access for you and your family. • Downhill Mountain Bike Park Pass – Complimentary access for biking enthusiasts. • Dining Discounts – Receive 25% off at Boyne restaurants. • Resort Discounts – Save 30% on spa treatments and other services at Boyne Resorts. • Free Water Park Passes – Access to Avalanche Bay Water Park. • Lodging Discounts – Special rates for friends and family. • Tuition Reimbursement – Support for continuing education. • Housing Availability – First-come, first-served team member housing. • Health Insurance – Available for Full-Time Year-Round Team Members. • AllyHealth – Access to health services for all employees. Visit our website for all of our amazing perks, view testimonials, and more! Employment at The Highlands | The Highlands Our Core Values: LEADS by Serving At Boyne Resorts, we believe that great leadership is the key to transforming a good work experience into a great one. Our core values guide us every day as we work to create lasting memories for every guest. • Long-Term Thinking • Excellence in Execution • Attitude is Everything • Develop Create People • Serve our team members first so they can, in turn, serve our guests and community Responsibilities Essential Responsibilities and Duties Primary Responsibilities (60-80% of time) • Answer phones to take pizza orders • Welcome and greet guests. Make all our guests feel comfortable and let them know you are there to personally take care of them. • Upsell food and beverage items by using suggestive selling techniques. • Answer questions about our food, beverages, and other available products. • Communicate orders to cooks • Enter orders into the Point-of-Sale system • Follow health, safety, and sanitation guidelines. • Maintain complete knowledge of all products and services. • Always aim to create a positive customer experience. • Check identification of customers to verify age requirements for purchase of alcohol. • Describe menu items to customers or suggest products that might appeal to them. • Receive and process customer payments. • Balancing cash drawers and making daily deposits. Secondary Responsibilities (20-40% of time) • Stock, rotate, and store products correctly. • Working with team members to maintain a clean, tidy work environment. • Perform cleaning tasks in accordance with the daily checklist. Qualifications • Must be at least 18 years old. • Minimum of 6 months of customer service experience. • Strong cash-handling and basic menu knowledge. • Ability to use POS systems and demonstrate proper phone etiquette. • Strong attention to detail, time management, and teamwork skills. • Ability to stand for 6–8 hours per shift. • Ability to frequently bend and lift, including occasionally lifting up to 50 pounds.