Overview Looking for a winter job where you can work with great people and make a difference for our guests? Join Sugarloaf’s Resort Services team. Resort Services Representatives provide friendly, face-to-face service to our guests, helping answer questions, solve problems and create a great experience from start to finish. We are currently looking for both full time and part time team members in this role, starting wages are anticipated to begin at $17.50 to $18.50 per hour and come with great job perks. We’re looking for people with a sense of humor, a calm and caring approach and a willingness to go above and beyond for our guests. You’ll be part of a supportive, caring team that enjoys working together and having fun. Many of our seasonal team members return year after year, creating a welcoming and positive team environment. Responsibilities • Welcome guests with a friendly, positive and professional approach, creating a great first impression and helping guests feel at home. • Develop a strong working knowledge of Sugarloaf’s policies, products and services, to confidently assist and inform guests. • Become familiar with and maintain knowledge of the annual Ticket Promotion Manual, using it as a resource to accurately answer guest questions and provide up-to-date information. • Listen to guests’ needs, questions, and concerns and provide thoughtful, personalized assistance to help them make the most of their Sugarloaf experience. • Assist guests in finding appropriate resolutions to concerns within established guidelines and manager direction. • Handle challenging situations with patience, empathy, and professionalism, working to resolve concerns quickly and respectfully while maintaining a positive guest experience. • Process guest transactions accurately and efficiently using the POS system, while maintaining accountability for all transactions. Qualifications The ideal candidate will • be friendly, level-headed, dependable, and takes pride in providing excellent guest service. • have excellent communication and interpersonal skills, with the ability to remain calm, patient, and professional when handling challenging guest situations. • be comfortable thinking on their feet, following established procedures, and providing excellent service in a fast-paced, busy environment. • be comfortable learning and accurately communicating detailed information about Sugarloaf’s products, policies, tickets, passes, promotions, and events. • be committed to creating a welcoming, positive experience for every guest. • be flexible and able to work effectively as part of a team. Must be available to work weekends and holidays throughout the winter season and be at least 18 years old with a high school diploma or equivalent. Sugarloaf Team Member Benefits include: • Free lift pass for skiing and/or riding • Discounts at resort F&B and retail locations • Discounted ski/snowboard lessons and rentals • Access to Nordic trails and discounted equipment rentals at our Outdoor Center location • Discounted passes at other Boyne and partner resorts